Service Desk Specialist - German Speaker

• Take ownership of user Incidents and follow up the status of Incidents on behalf of the user
and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service
management principles
• Provide stats for the weekly Service Desk report on call trends and quality
• Publishing support documentation to assist staff with requests for information
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Experience with Microsoft Exchange Server management
• To arrange for external technical support where Incidents cannot be resolved in house
• Maintaining an Asset Database and track changes
• Support the Problem Management process by providing input for problem tickets, based on
occurred incidents.
• Supports the Configuration Management process by updating CMDB based on incidents.
• Report on relevant KPI's in relationship to the agreed levels.
Requirements:
• Excellent communication skills
• Incident Management experience - Managing incidents including business expectations and
communication
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems and applications
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer
service
• Analytical thinking and task performing
• Excellent organisational skills
• Experience with IT/CT/ICT operations and maintenance support is a plus
• Experience with ITIL service management or other standard IT practices are considered a plus
• Computer knowledge: good knowledge of Windows operating systems, Microsoft Office
suites. Active
Language: Fluent German is required: C1 level preferred; English advanced
Other:
• Highly analytical and structured
• Think across boundaries
• Team player, highly organized and self-managed

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Client-provided location(s): Timişoara, Romania

Job ID: Infosys-144748BR

Employment Type: OTHER

Posted: 2026-02-19T18:41:41