Senior Retail Cegid Consultant

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

We are looking for a Senior Retail Cegid Consultant with strong expertise in Retail POS systems and Cegid Y2 to deliver high-quality solutions for store operations and omnichannel retail. This role combines functional consulting, technical development, and operational excellence. You will work closely with business teams and technical leads to implement, support, and optimize retail solutions while ensuring service reliability through Incident & Problem Management, Analytics, and deep debugging.

Must Have:

Engineering Delivery Solutioning & Consulting

• 4-6 years of experience in retail technology consulting or support roles with at least 1+ years in Cegid Y2.
• Strong hands-on experience with Cegid Y2 (POS workflows, back-office, inventory, and omnichannel modules).
• Good understanding of retail business processes (store operations, inventory, promotions, pricing).
• Develop and maintain integrations between POS, ERP, OMS, and payment systems using REST APIs, SOAP/XML, and message queues.
• Write and optimize code in C#/.NET or Java or Cegid scripting for POS customization along with SQL for data reconciliation and performance tuning.
• Support integration with ERP, CRM, payment gateways, and third-party retail systems.
• Work closely with cross-functional teams (Development, QA, Infrastructure) to ensure smooth deployments.

Analytics, Observability & Advance Debugging

• Monitor system performance using analytics tools and generating actionable insights.
• Monitor system health using logs , metrics , and dashboards (Splunk, ELK, App Insights).
• Analyze transaction patterns, error trends, and performance bottlenecks to improve reliability.
• Execute capacity planning, peak-readiness (seasonal peak events), and cost/performance optimization.
• Perform deep debugging across POS clients, middleware, and database layers.
• Support unit / integration testing , CI/CD pipelines, and deployment validation.

Additional Responsibilities:

Incident and Problem Management

• Manage the full incident lifecycle: detection, triage, resolution, and communication within agreed SLAs.
• Coordinate with internal teams and vendors to restore services quickly and minimize business impact.
• Maintain accurate incident logs and ensure timely escalation when required.
• Implement hotfixes safely (feature flags, canary, rollback/runbook execution).
• Perform root cause analysis (RCA) for recurring issues and implement permanent fixes.
• Maintain a Known Error Database (KEDB) and proactively identify areas for improvement.
• Drive preventive measures to reduce incident frequency and improve system reliability.

Nice to Have:

• 4+ years of experience in eCommerce application development with at least 2+ years in Cegid Y2.
• Experience with OMS/eCommerce integrations.
• Knowledge of cloud platforms (Azure/AWS) and monitoring tools.
• Familiarity with CI/CD pipelines and automated testing frameworks.
• Experience with cloud-hosted retail solutions and API-based integrations.
• Knowledge of payment systems, loyalty programs, and e-commerce integrations.
• ITIL v4 Foundation certification.
• Exposure to reporting tools (Power BI, Tableau) for retail analytics.

Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Client-provided location(s): Sofia, Bulgaria

Job ID: Infosys-141538BR

Employment Type: OTHER

Posted: 2025-11-19T18:40:07