Senior Project Manager

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location: Hong Kong

Roles and Responsibilities：

• Service Delivery Oversight
  

Act as Infosys's primary point of contact for all operations for client

Ensure seamless, 24×7 global support across Service Desk, Field Support, Collaboration Services

Achieve or exceed Service Level Agreements; orchestrate escalation to Client leadership as required.

• Program & Project Management
  

Lead technical rollouts (e.g., image refresh, VDI migration, patching programs) across Client's APAC region.

Track milestones, risks, deliverables, dependencies, and governance via Infosys PMO tools and frameworks.

• Vendor & Subcontractor Coordination
  

Manage Infosys internal teams and any third-party subcontractors delivering services under Infosys's umbrella.

Review SLAs, scorecards, and performance dashboards; schedule leader-level performance and governance meetings with Client stakeholders.

• Budget & Resource Management
  

Responsible for day-to-day resource planning, utilization, and cost-control against the overall Infosys engagement budget.

Proactively identify productivity gaps, staffing risks, or areas for operational cost reduction.

• Governance, Risk & Compliance

Ensure services are compliant with Client's IT policies, security standards, and industry regulations.

Support audit exercises, regulatory reviews, and remediation of findings in collaboration with Infosys IT Governance & Client

• Stakeholder Engagement & Reporting
  

Maintain regular communication with Client business teams, user support leadership, and Infosys global AMO/PMO.

Provide timely operational dashboards, weekly status reporting, monthly performance summaries, and executive presentations as required by the engagement.

• Continuous Improvement
  

Identify efficiency gains, process automations, and user experience enhancements through Infosys tools (e.g., automation libraries, AI helpdesk bots, predictive analytics).

Lead transformation initiatives such as self-service portal expansion, zero-touch provisioning, and VDI scale-outs within the Client infrastructure.

Required Experience & Skills

• 15+ years in IT service delivery or program management, with at least 5 years in a client-facing, outsourcing/managed services context.
  

• Experience in delivering EUC services for enterprise-scale FSI clients.
  

• Demonstrated operational acumen with Service Desk, Endpoint Management, Collaboration Tools, VDI, AV/meeting solutions and Cloud.
  

• Strong familiarity with ITIL processes, SLAs, dashboards, incident/problem/change mechanisms.
  
• Ability to manage multi-site, global operations using follow-the-sun support frameworks.
• Hands-on knowledge of tools/platforms such as ServiceNow, Intune/SCCM, CrowdStrike, Azure AD, Citrix/VMware Horizon, Teams/Zoom
• Excellent stakeholder management, vendor coordination, and communication (written and oral) skills.
  

• Credentials like ITIL v4, PMP/PRINCE2, Lean/Six Sigma or equivalent are highly desirable.
  

• Bachelor's degree in IT/Engineering or related field; MBA or Master's considered a plus.
  Professional proficiency in both English and Mandarin, in reading, writing, and daily communication (Cantonese is a plus)
  

EEO Statement:

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Hong Kong

Job ID: Infosys-140970BR

Employment Type: OTHER

Posted: 2025-10-31T18:39:55