Senior Manager - Client Services

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Role Description:
As a Senior Manager, you will lead and grow a substantial IT services business within the Mining sector in Melbourne or Brisbane You are responsible for managing existing clients, acquiring new clients in the region, build sector plans, and be responsible for client management and all client interfaces within the assigned account / prospect scope.

Location: Melbourne/Brisbane

Roles and Responsibilities:
• Develop and present proactive proposals to the clients/prospects in line with sector strategy
• Engage the relevant internal Infosys teams and service lines team to developing solutions
• Handle risks and issues related to the accounts, including delivery oversight ensuring there is strong governance in place
• Set and manage client expectations ensuring strong client satisfaction

Skills /Competencies:
Essential:
• Tertiary Qualification in IT / Computer Science / related discipline.

Preferred:
• Strong sales/relationship management/account management experience
• Track record of interacting and building relationships with Head-off, Executive and CXO level client contacts
• Significant business development and project management experience
• Significant experience in IT Services experience including strong Global Delivery Model experience
• Ability to position industry insights as they pertain to client needs & requirements
• Deeply understand their client's business challenges, and provide thought leadership in addressing these issues
• Experience in Technology Consulting for mining sector
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Commercially savvy/understands contracts, MSAs, Multiple pricing models
• Strong Negotiation skills

Additional Skills:
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Melbourne, Australia

Job ID: Infosys-145308BR

Employment Type: OTHER

Posted: 2026-03-05T18:47:13