Senior Consultant - Technical SSE Lead - CyberSec

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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Job Description - Junior Palo Alto Prisma Access Engineer (Infosys JL4)
Role Overview
We are seeking a Junior Network Security Engineer to join our Prisma Access operations team.

• Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
• Manage GlobalProtect configurations, user onboarding, authentication issues, and agent connectivity
• Implement standard security policy changes, URL filtering updates, App-ID tuning, and rule management
• Perform basic troubleshooting of tunnels, portals, gateways, configuration sync, and service health

• Triage and resolve incidents through ServiceNow, aligned with defined SLAs and ITIL processes
• Analyze security, traffic, and tunnel logs via Cortex Data Lake and Panorama Logging Service
• Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
• Clearly communicate incident status, impact, and resolution to stakeholders

• Execute security policy changes, address objects, and rule updates under strict MOP / Change Management controls
• Support planned maintenance windows, content/antivirus updates, and minor platform upgrades
• Ensure proper documentation, rollback planning, validation steps, and post-change reporting

• Monitor Prisma Access gateway and portal health, license consumption, bandwidth usage, and capacity metrics
• Generate operational and security reports using Cortex Data Lake and Splunk
• Conduct daily health checks and provide clear shift handover documentation

• Maintain and update SOPs, runbooks, knowledge articles, and incident records
• Keep accurate configuration records and audit artifacts for compliance and customer reviews
• Adhere strictly to internal security governance and ITIL-aligned operational processes

• 2-4 years of experience in network, security, or infrastructure operations
  （ NOC / SOC / Infra Ops ）

• TCP/IP, subnetting, routing fundamentals, DNS, DHCP
• NAT, VPN fundamentals, SSL/TLS concepts
• Firewall policy logic and rule evaluation order

• Palo Alto Panorama basics （ device groups, templates ）
• GlobalProtect user connectivity and troubleshooting workflows
• Prisma Access architecture （ tenant, portal, gateway concepts ）
• Experience using ServiceNow for incident and change management
• Basic experience with Cortex Data Lake queries and Splunk searches

• Ability to logically isolate issues across network, authentication, policy, and client layers
• Fact-based log analysis rather than assumption-driven troubleshooting
• Ability to escalate with clear reproduction conditions and findings

• Basic Linux knowledge (log concepts, basic command familiarity)
• Basic Windows knowledge related to certificates, proxies, and endpoint connectivity

• Clear and polite Japanese business communication (email, chat, meetings)
• Ability to explain incidents, changes, and limitations in a structured manner
  （ Conclusion → Impact → Action → Next Steps ）
• Strong sense of operational responsibility and risk awareness
• Calm, professional behavior during incidents and service disruptions
• Ability to maintain accurate records and explain past actions when required

• Japanese: Native-level proficiency
  （ Customer communication, documentation, meetings ）
• English: Business-level proficiency
  （ Global team collaboration, vendor communication, documentation ）

• Palo Alto Networks: PCCSA, PCNSA
• Security / Governance: CISSP, CISM, CISA
• ITIL Foundation

• Knowledge of authentication protocols (SAML, LDAP, RADIUS)
• Cloud fundamentals (Azure / AWS basics)
• Basic scripting (Python / PowerShell) for operational efficiency
• Exposure to traffic analysis tools, packet captures, or firewall audits