Senior Consultant - ServiceNow

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
The Senior ServiceNow Consultant is responsible for successful implementation and customization of ServiceNow platform for prestigious enterprise customers.

Your main responsibilities:

• Delivering solutions based on ServiceNow platform for enterprise customers.
• Leading a team and supervising its output and quality
• Be involved in various project roles: business analyst, solution architect, technical consultant.
• Provide guidance to our customers and enable them to implement the best solutions.
• Looking for true customer needs and offering solutions
• Communicate and cooperate with the customers in English (day-to-day communication, presentations, participation in workshops and meetings)

Your ideal professional background should look like:

• Very good knowledge of ServiceNow platform, proven experience as SN Architect or implementation team leader
• Experience with leading a team
• Motivation for professional growth and expansion of consulting skills.
• ITIL certification (advantage not a condition)
• ServiceNow CIS/CAD/CTA/CMA certifications
• Practical experience with consulting and/or business analyses
• Very good communication and presentation skills
• Proven practical experience with object-oriented programming
• Fluent communication in the English language
• Experience with SCRUM framework

Why Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Client-provided location(s): Sofia, Bulgaria

Job ID: Infosys-137742BR

Employment Type: OTHER

Posted: 2025-08-15T18:40:55