Senior Consultant

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Role: CRM Sr Consultant - AI (JL5) Number of Openings: 1 Position Relevant Yrs. of experience 8-10 years of experience in developing and delivering global/regional IT capabilities
3-4 years of lead experience in managing functional/technical delivery
3-4 years in end to end implementation of AI solutions Mandatory skills Technical Skills & Experience

• Should have a hands-on experience in key modules of D365 CRM (including but not limited to D365 Customer Services, Customer Insight - Journey: Real-time Marketing and D365 Sale modules)
• Should be having good understanding on PowerApps, Power Automate flows
  Requires a good hands-on D365 configuration and customizations.
• Good exposure to business and system analysis
• Strong AI skills with end-to-end AI implementation

Other Skills

• Strong analytical skills; Self-motivated and organized. Ability to prioritize carefully, working across multiple workstreams and to multiple deadlines.
• Excellent communicator both written and verbal. Must be comfortable working with a wide range of stakeholders.
• Great team player. Must be able to collaborate positively and inclusively within large teams with enthusiasm for learning new skills and systems.
  

Job Description Responsibilities:

• Responsible for understanding business needs related to customer relationship management, analyzing requirements, and translating them into actionable solutions within the CRM system.
• Proven experience of translating end user requirements into software capabilities
• Experience of building POCs/presales processes and supporting new opportunity bids
• Experience in Agile delivery experience
• Design, Develop and implement AI models to address business challenges
• Deploying AI solutions into production environments and ensuring their integration with existing systems.
• Monitoring and evaluating performance of the AI systems

Domain Banking

Client-provided location(s): Kuala Lumpur, Malaysia

Job ID: Infosys-139824BR

Employment Type: OTHER

Posted: 2025-10-02T18:38:04