Senior Consultant - Digital Strategy & Experience Design

Infosys Consulting, the management and technology consulting unit of Infosys Ltd, is seeking seeks talented design professionals to advocate for users and collaborate with cross-functional teams while achieving business goals. Motivated Digital Strategists as Senior Consultants seeking long-term growth and career-enhancing opportunities will find both as part of our team of front-runners in our Financial Services practice.

About the Role:
As a Senior Consultant, you will work on strategic programs dealing with complex, industry-specific requirements, while further deepening knowledge in your respective area of specialization. You will independently deliver high quality solutions and actively build key client relationships.

Key Responsibilities:

• Digital Strategy, Experience Design & AI Enablement
• Define and lead end-to-end digital transformation strategies with a focus on reimagining user experience, creating AI-enhanced customer journeys, and enabling hyper-personalization and intelligent automation.
• Champion research ops and design ops offerings and initiatives by institutionalizing scalable processes for user research, persona development, journey mapping, rapid prototyping, and design systems-leveraging AI-first approaches, and ensuring consistent, high-quality insights and experience design across digital banking and wealth management programs
• Lead UX/UI researchers and designers to craft seamless, adaptive, and predictive user experiences across digital channels.
• Establish and scale digital innovation labs and design sprints to accelerate ideation and solutioning.
• Translate emerging technologies (AI/ML, NLP, GenAI) into tangible business value through innovative digital products and services.

• 5+ years of experience in digital strategy and experience design and 5+ years working in consulting capacity, preferably at a top global consulting firm.
• Proven expertise in experience design, digital product management, and AI/ML applications in customer experience.
• Strong command of agile methodologies, design thinking, and digital delivery frameworks.
• Exceptional communication, facilitation, and executive engagement skills.
• Demonstrated ability to deliver and lead oral presentations, anchor business/design workshops
• Excellent client relationship management, executive presence, verbal, written and inter-personal communication skills
• Proven ability to lead projects, build strong and effective business relationships
• Have experience creating sales collateral and selling to clients.
• Highly motivated with strong analytical acumen and problem-solving skills
• Must be willing and able to travel depending on prospect and client requirements
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off