Senior Consultant - Bilingual Functional Consultant
2 days ago• Tokyo, Japan
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AIpowered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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CRM Senior Consultant - MS Dynamics D365 Customer Experience
Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively. Our team of 190,000+ innovators, across the globe, is differentiated by the imagination, knowledge and experience, across industries and technologies that we bring to every project we undertake
Skills & Experience Required
Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM.
- Work with business stakeholders to gather and document requirements.
- Perform fit-gap analysis and propose appropriate CRM solutions.
- Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service).
- Design and document functional requirements, business process flows, and solution specifications.
- Collaborate with technical teams (developers, solution architects) to ensure successful implementation.
- Conduct system testing, support UAT, and provide end-user training.
- Assist in data migration, system integrations, and reporting requirements.
- Provide post-implementation support, enhancements, and troubleshooting.
- Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices.
- Business level proficiency in Japanese and English
- Bachelor's degree in computer science, Information Systems, Business, or related field.
- 8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM.
- In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes.
- Experience in requirement gathering, gap analysis, solution design, and documentation.
- Exposure to Power Platform (Power Automate, PowerApps, Power BI).
- Strong communication, analytical, and problem-solving skills.
- Ability to work with cross-functional teams and manage multiple stakeholders
- Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate.
- Experience in Agile delivery methodologies (Azure DevOps, Jira).
- Prior experience with CRM integrations and data migration projects.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.".
Client-provided location(s): Tokyo, Japan
Job ID: Infosys-145857BR
Employment Type: OTHER
Posted: 2026-03-25T18:49:59
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)