Senior Consultant

About Us:

Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: We are looking for a professional who is passionate about technology and problem-solving using technology whether it is a simple issue that enables a user to work faster or a solution that improves efficiency/productivity for a big team, it gives me immense satisfaction. The candidate should be a keen learner and should keep oneself updated with technological improvements and new technologies. The candidate should enjoy finding new innovative methods of doing things and believe that change is the only constant.

• Well versed with the application deployment and configuration baselines and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations.
  

• Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management, and reliability of the service.
  

• Define the architecture and design elements for the implementation of ServiceNow ITSM, CSM, ITOM, CMDB & Discovery modules (including design data/object models, technical workflow diagrams, access control models, etc.).
  

• Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen
  

• Facilitate service now training and support team on complex system configuration
  

• You will be responsible for end-to-end application design, workflow configurations, and customizations.
  

• Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints, and technological realities.
  

• Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
  

• Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
  

• Provide mentorship to developers and platform engineers on technical design standards and best practices.
  

• Relevant ServiceNow experience (Preferred CSM, ITSM, ITOM and CMDB)
  

• Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.
  

• Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5
  

• Hands on experience in creating Catalog items, Record Producers, Order Guides, flows, Schedule jobs, fix scripts.
  

• Well versed with various ServiceNow products & platform capabilities.
  

• Hands-on experience on at least two service now modules or Use cases (Discovery Configuration/Maintenance, Service Mapping config/Maintenance, Event Management operate / maintain, ITSM/ITSM Pro, ITOM, CMDB etc.)
  

• Hands-on, practical experience with the implementation, operation, and maintenance of one or more major CMDB products recommended
  

• Have a broad knowledge of asset/CI discovery tools, both agent-based and agentless
  

• Automate administrative & operational, CMDB/Discovery tasks, MID Server administration
  

• Experience in implementing scripted Web services in ServiceNow, SOAP, REST, and integrations with external system using connectors would be given more preference.
  

• Experience in defining epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen
  

• Excellent documentation and presentation, verbal and written communication skills and ability to work with teams across geographical locations
  

• Creates business and technical design specifications for implementation of the ServiceNow Platform
  

• Must have delivered more than 2- 3 projects from scratch/requirement gathering to till go-live
  

• Good knowledge and experience on Subscription Management and license Management, Mid server setup.
  

• Hands on experience in handling ServiceNow Clone and Upgrade Activities.
  

• Good Knowledge in Managing CMDB health by monitoring, Discovery schedules, data loads, Integrations.
  

• Plan and track all activities related to Service now family upgrade.
  

• Required Knowledge of ServiceNow ITSM/ITOM
  

• Education, Certifications And/or Experience Qualifications
  

• Working on the ServiceNow platform preferably in global implementation projects
  

• Degree or equivalent, preferably Computer Science or Information Technology
  

• Working knowledge of ITSM and ITOM.
  

• ServiceNow Certified Implementation Specialist ITSM
  

• ServiceNow Certified System Administrator
  

• ServiceNow Discovery & Service Mapping certification
  

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing