Senior Associate Consultant

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:
We're seeking a seasoned Associate Consultant/Senior Associate Consultant to provide and lead customer support across platforms. The ideal candidate will bring deep expertise in o wning and supporting reliable, secure enterprise technology services across corporate offices, farms, logistics facilities and remote or international sites. The role combines Level 2 and Level 3 infrastructure support with administration of Farm Management Systems, B2B interfaces and field technology.

• Administer and support FMS applications used for farm profiles, properties, blocks, crops, production plans, field activities, harvest records, quality information and operational reporting.
• Coordinate user access, role-based permissions, master data, configuration, release validation and issue resolution across farm, field and support teams.
• Support mobile and shared-device workflows used in farms, packing, logistics and remote locations, including enrolment, connectivity, application deployment and kiosk configuration.
• Monitor data quality and interface exceptions, working with business users and vendors to resolve duplicate, incomplete, delayed or failed farm transactions.
• Contribute to FMS enhancements, integrations and deployments by documenting requirements, coordinating testing, supporting cutover and maintaining operational procedures.
• Support B2B data exchanges between the FMS and external customers, suppliers, growers, logistics providers and other enterprise applications.
• Monitor scheduled interfaces and transaction flows such as farm or grower master data, purchase or supply transactions, inventory movements, harvest and quality records, dispatch information and acknowledgements.
• Triage failed messages and integration incidents, validate source and target data, coordinate replay or correction activities, and maintain an auditable incident record.
• Work with application, integration, security and vendor teams on interface specifications, authentication, certificates, secure file transfer, APIs, EDI or other approved integration methods.
• Support partner onboarding, connectivity testing, production readiness checks and post-deployment stabilisation.
• Administer Microsoft 365, Exchange Online or hybrid services, Entra ID, MFA, Conditional Access and account lifecycle processes.
• Provision and manage access for employees, contractors, vendors and approved project participants in line with least-privilege and access-governance requirements.
• Investigate access, authentication, mailbox and collaboration issues and coordinate restoration where business-critical data is affected.
• Maintain Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualisation and supporting SQL Server connectivity or user administration.
• Support enterprise networking across office, farm and logistics locations, including switching, wireless, VLANs, routing, SD-WAN, firewalls and remote connectivity.
• Assess and deliver connectivity for new or remote sites using suitable terrestrial, mobile or satellite services, then transition the completed solution into support.
• Coordinate telecommunications, hardware and software vendors through planning, implementation, handover and incident resolution.
• Investigate security alerts and incidents using enterprise security tools and follow approved escalation and evidence-handling processes.
• Administer endpoint and mobility platforms for laptops, tablets, handheld devices, kiosks and shared devices, including provisioning, compliance and application deployment.
• Timely resolution of incidents, failed transactions and access issues within agreed service targets.
• Provide Level 2 and Level 3 support, manage incidents and service requests, maintain knowledge articles, and communicate clearly with operational stakeholders during outages.
• Participate in change, problem, continuity and recovery activities, including testing, rollback planning and service restoration.

• Substantial experience in enterprise infrastructure or systems administration supporting distributed, operationally critical environments.
• Hands-on administration of Microsoft 365, Entra ID, Exchange, Intune or comparable cloud and endpoint platforms.
• Strong experience with Windows Server, Active Directory, networking, wireless, firewalls, remote-site connectivity and structured troubleshooting.
• Experience supporting business applications, SQL connectivity and application integrations in partnership with vendors or internal delivery teams.
• Practical exposure to Farm Management Systems, agribusiness platforms, field mobility solutions or agricultural operations technology.
• Experience supporting B2B integrations, partner interfaces, APIs, EDI, secure file transfer or transaction-monitoring processes.
• Advanced Diploma, degree or equivalent industry experience in information technology, computer systems or a related discipline.

• Prior working experience in the Australia public sector including Farm Management Systems, agribusiness platforms, field mobility solutions or agricultural operations technology.
• Exceptional analytical and problem-solving skills, with the ability to think strategically and execute methodically
• Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing