Scrum Master
2 days ago• Sofia, Bulgaria
Your role
We are looking for a Principal Consultant - Scrum Master to lead Agile delivery across cross-functional teams and drive collaboration between development teams and business stakeholders. This role requires strong facilitation, coaching, and delivery management skills, along with hands-on experience in Agile frameworks and tools.
You will be responsible for enabling high-performing teams, removing delivery roadblocks, and ensuring transparency, predictability, and continuous improvement. You will anchor business pursuit initiatives, client training, in-house capability building. You'll also play a key role in incident and problem management, analytics, and process optimization.
Must Have:
- 8-10 years of experience in professional environments working with Scrum and leading the DEV/QA teams.
- Proven experience managing cross-functional Agile teams and working with business stakeholders.
- Strong knowledge of Scrum and Kanban frameworks.
- Hands-on experience with Jira , Confluence , and MS Office tools.
- Ability to facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Reviews, Retrospectives.
- Shield the team from distractions, remove obstacles & roadblocks, and support the PO in Backlog Refinement.
- Experience in Agile coaching, team collaboration, team maturity assessments, and continuous improvement.
- Develop, implement and maintain Agile Metrics (velocity, burndown, cycle time etc.).
- Enhancing visibility & decision-making KPIs using Jira Dashboard , proving valuable insights to technical and business stakeholders.
- Experience in Incident Management : coordinating resolution efforts, managing stakeholder communication.
- Experience in Problem Management : conducting RCA, tracking preventive actions, and maintaining KEDB.
- Excellent communication and stakeholder management skills in English .
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Nice to Have:
- 4+ years of experience as a Scrum Master or Agile Delivery Lead.
- Certified Scrum Master (CSM), SAFe Agilist, CSPO, or equivalent Agile certifications.
- Experience working in distributed or multi-country teams.
- Exposure to Agile tooling integrations and automation (Jira plugins, dashboards).
- Experience with change management, release planning, and risk mitigation.
- Background in eCommerce, ERP, or digital transformation programs.
Personal
Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Client-provided location(s): Sofia, Bulgaria
Job ID: Infosys-141629BR
Employment Type: OTHER
Posted: 2025-11-19T18:40:07
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)