SAP HCM Consultant

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

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Key Responsibilities1. AMS Ownership & Leadership

• Act as functional lead for SAP HCM within the AMS scope
• Own L2/L3 production support and escalation handling
• Ensure SLA compliance, ticket quality, and service stability
• Lead, mentor, and review work of junior HCM consultants and analysts
• Participate in service reviews and governance meetings

• Provide support and functional expertise across core SAP HCM modules, including:
  • Personnel Administration (PA)
  • Organizational Management (OM)
  • Time Management (TM)
  • Payroll (as applicable)
• Handle complex issues related to:
  • Master data inconsistencies
  • Time evaluation and payroll runs
  • Schema and PCR-related functional analysis
  • Infotype configuration and process flows

• Manage priority incidents and production outages with structured resolution
• Perform root cause analysis (RCA) and implement permanent fixes
• Analyze, design, and estimate change requests (CRs)
• Support UAT and deployment activities for enhancements and regulatory changes

• Ensure timely implementation of:
  • Statutory and regulatory HR changes
  • Payroll compliance updates
• Support internal and external audits by:
  • Providing explanations and documentation
  • Ensuring control adherence within HR processes

• Act as primary point of contact for business HR users
• Collaborate with HR, Payroll, and IT stakeholders to:
  • Understand functional issues and business impacts
  • Recommend process improvements and simplifications
• Communicate clearly with non-technical stakeholders during critical issues

• Work closely with:
  • SAP FI (Payroll posting, GL integrations)
  • SAP Security (roles and authorizations)
  • Interfaces to third-party HR and payroll systems
• Ensure data consistency and smooth process integration end-to-end

• Identify opportunities to:
  • Reduce manual effort and recurring issues
  • Improve process efficiency and system performance
• Support transition initiatives such as:
  • ECC to S/4HANA HCM transformation
  • SAP HCM to SAP SuccessFactors hybrid environments (if applicable)

• Maintain and update:
  • Functional specifications
  • SOPs and support playbooks
  • Knowledge base articles
• Support AMS transitions and team onboarding