S2P Regional GBS Operations Lead

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking a strong Source to Pay (S2P) Regional GBS Operations Lead who will play a critical role in leads end-to-end operational performance for Source to Pay service, improving processes and ensuring operational excellence in our Bucharest delivery center. This is your chance for a 'once in a lifetime' career experience, playing a part in the creation of a fully independent, new FMCG company and a greenfield GBS organization.
The role ensures consistent execution of global standards while adapting to regional regulatory and business requirements. It drives operational governance, manages teams and/or service providers, optimizes cost and productivity, and supports transformations (ERP/VMS rollouts, automation, shared services expansion, TSA exits, or vendor transitions).

• Own regional S2P performance across defined processes, ensuring stable operations and predictable outcomes;
• Drive adherence to global process design, standard work, and service catalog; localize only where required by regulation;
• Ensure SLA attainment: cycle times, touchless rates, backlog health, on-time payment, and query resolution performance;
• Lead daily/weekly/monthly operational rhythms (tiered huddles, WBR/MBR/QBR), issue management, and escalation handling;
• Act as the primary operational partner for regional Procurement and Finance leaders; manage expectations and prioritize demand;

• Translate stakeholders needs into actionable roadmaps, capacity plans, and improvement initiatives;
• Build trust through transparency: performance reporting, root cause analysis, and proactive risk management;
• Ensure compliance with internal controls (e.g., SOX where applicable), policies, delegated authority, and audit requirements;

• Enforce correct procurement behavior: approvals, 3-way match rules, supplier due diligence, and contract compliance;
• Own operational risk registers for the region, including fraud prevention controls, segregation of duties, and exception governance;
• Support internal/external audits and ensure timely closure of findings;
• Identify, quantify, and deliver productivity improvements (Lean/Six Sigma), including process redesign and standardization;

• Lead automation initiatives: e-invoicing, OCR/IDP, RPA, workflow optimization, catalog expansion, and supplier enablement;
• Support ERP/procurement suite releases and upgrades; coordinate UAT, training, cutover readiness, and hypercare;
• Drive adoption of "touchless" processing and straight-through processing across requisitioning, invoicing, and payments;
• Lead, coach, and develop the regional S2P operations team, fostering accountability and a continuous improvement culture;

• Build capability in problem solving, controls mindset, customer service, and systems proficiency;
• Manage workforce planning, role clarity (RACI), succession planning, and performance management;
• Ensure knowledge management, SOP upkeep, and cross-training for resilience;
• Manage outsourced service providers to contracted SLAs, productivity targets, and continuous improvement commitments.

• Manage vendor governance: performance scorecards, QBRs, change requests, and commercial discussions in partnership with Procurement;
• Ensure service transition readiness (e.g., new BPO onboarding, scope migrations, TSA exits);
• Manage regional operating costs, productivity, and budget; build business cases for automation and headcount changes;

• Improve cash and working capital outcomes by optimizing payment timeliness, dispute resolution, and early payment programs;
• Monitor and reduce leakage: non-PO spend, maverick buying, duplicate payments, and late payment penalties;

• Very good English Language skills (oral and written)
• Bachelor's degree in Finance, Accounting, Business, Supply Chain, Operations, or related field;
• Professional qualifications preferred: CPA/ACCA/CIMA, CIPS, Lean Six Sigma (Green/Black Belt), PMP/PRINCE2;
  
• 10 years in S2P / P2P / procurement operations / finance operations with increasing leadership responsibilities;
• 3-5+ years leading teams and/or third-party providers (BPO/managed services) in a shared services/GBS environment;
• Demonstrated experience in regional, multi-country operations (policy harmonization + local compliance);
• Hands-on knowledge of S2P controls, 3-way match, supplier onboarding, approvals, dispute management, and payment processes;
• Transformation exposure preferred: ERP/procurement suite rollout, automation, operating model redesign, or TSA exit.

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.