Reward & Benefits Administrator

Role Title: Reward & Benefits Administrator Role Designation: Process Specialist Reporting Manager: People Compliance and Admin Manager Job Level: 3 Location: Rubery

About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Overall Purpose of Role:
The overall purpose of this role is to administer various HR Admin processes including Reward and Benefits

Key Responsibilities & Deliverables:
Reward & Benefits:
Processing in a timely and accurate fashion 'on demand' requests including but
not limited to:

• Additional leave purchase, Eyecare vouchers, CRISP applications, Mobile working orders, Healthcare new applicants, BUPA health checks, R&B invoices, Childcare vouchers (existing users only) and Be a Star nominations
• Responding in a timely and accurate fashion to all R&B queries via email, telephone or CRM system

Processing the weekly/monthly/annual cyclical R&B tasks including but not limited to:

• Perks at Works reports
• CHIP processing (monthly, annual processes)
• Long service awards
• Journals
• Love2Shop reports
• Bonus invitations and bonus processing
• Salary review letters
• Exceptions reporting

700 Reward & Benefits Administrator

General:

• Support the offshore team with training
• Liaise with client Rewards team as appropriate
• Ad hoc project work/reporting as requested by line manager or client
• Creating, reviewing and updating team SOPs
• Identifying and implementing process improvements
• Reviewing standard documents and templates with a view to improving accuracy, timeliness or customer experience
• Working to and achieving team KPIs
• Delivering an excellent customer experience to customers, colleagues and other Infosys teams at all times
• Assisting in the creation of ad hoc reports as required
• Working in line with Infosys C-LIFE values and all Infosys processes and policies

Essential Criteria: Role Designation: Desirable Criteria:

• Previous experience of administering Reward and Benefits
• Understanding of redundancy processes

Core Competencies: Key Indicators: Customer Orientation:

• Service orientation

• Responsiveness

Analytical Ability: Process Specialist High Impact Communication:

• Clarity in communication, grammar & sentence constructions

Learning & Innovation:

• Openness to new ideas
• Learning Orientation

This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.

Client-provided location(s): Larkhall, United Kingdom

Job ID: Infosys-141131BR

Employment Type: OTHER

Posted: 2025-11-05T18:39:40