Qlik and Hyperion Support Lead
Infosys is seeking a detail-oriented and technically proficient Qlik and Hyperion Support Lead. The ideal candidate will be responsible for maintaining, troubleshooting, and enhancing reporting and financial planning systems to ensure business continuity and high-quality data availability. As a support lead you will provide L2/L3 support for Qlik (QlikView/Qlik Sense) and Oracle Hyperion applications. Monitor and manage daily scheduled jobs, data loads, and system performance. Investigate and resolve user-reported issues within defined SLAs. Collaborate with business users to troubleshoot reporting/data discrepancies. Coordinate with upstream/downstream system owners for data feed issues. Perform root cause analysis and implement permanent solutions for recurring problems. Document support activities, incident resolutions, and standard operating procedures. Assist in testing and deploying patches, upgrades, or enhancements as needed.
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Required Qualifications:
- Candidate must be located within commuting distance of Blue Bell, PAor be willing to relocate to the area. This position may require travel in the US
- Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
- At least 4 years of Information Technology experience
- Experience with data warehousing concepts and dimensional modeling
- Experience with providing L2/L3 support for Qlik (QlikView/Qlik Sense) and Oracle Hyperion applications
- Good understanding of data integration, data quality and data architecture
- Strong DataStage experience both in Support and Development
- Strong proficiency in SQL Server and T-SQL
- Familiarity with other Microsoft BI tools (SSIS) is a plus.
- Experience in Relational Modeling, Dimensional Modeling and Modeling of Unstructured Data
- Strong knowledge and hands-on experience in SQL, Unix shell scripting
- Skilled in scripting languages including Python, Bash, and PowerShell
- Familiarity with log and monitoring solutions
- Experience in utilizing development containers, unit testing/code quality review/linting - standard best practice
- Good understanding of Agile software development frameworks
- Strong communication and Analytical skills
- Ability to work in teams in a diverse, multi-stakeholder environment comprising of Business and Technology teams
- Experience and desire to work in a global delivery environment
- Excellent problem-solving and analytical skills.
- Strong communication and leadership abilities
- Experience with Agile/Scrum methodologies is preferred
Along with competitive pay, as a full-time Infosys employee, you are also eligible for the following benefits :
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)