Project Manager - Project Manager (ServiceNow)

About Infosys :

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
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Summary:
Bilingual Project Manager (Business/Native Level Japanese + Business Level English)- Service Now

Location:
Tokyo

Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements

Roles and Responsibilities:

• Key Responsibilities
• Project Management
  • Lead end-to-end implementation of ServiceNow ITSM modules (Incident, Request, Problem, Change, Knowledge, etc.)
  • Oversee ITOM components such as Discovery, Event Management, and CMDB enhancement
  • Manage project scope, budget, resources, timelines, and risks
• Stakeholder Engagement
  • Coordinate with internal teams, external vendors, and global stakeholders
  • Facilitate requirement gathering, decision-making, and status reporting
• Process & Technical Consulting
  • Provide guidance on ITIL-based process design and improvement
  • Propose technical solutions and implementation strategies
• Quality Assurance & Continuous Improvement
  • Support testing (including UAT), post-implementation troubleshooting, and ongoing optimization
  • Conduct reviews and share lessons learned

Preferred Qualifications
ServiceNow certifications (e.g., CIS-ITSM, CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams

Required Qualifications
Experience & Skills

• Proven track record managing large-scale ServiceNow implementation projects
• Familiarity with ServiceNow ITSM and/or ITOM
• Strong understanding of ITIL processes

Language Proficiency

• Japanese: Native or Business Level (JLPT N1 equivalent)
• English: Business Level or higher

Other Skills

• Project management certifications (PMP, PRINCE2 preferred)
• Strong communication and multitasking abilities
• Technical acumen in web/software development environments

主な職務内容:

プロジェクト管理

• ServiceNow ITSM モジュール（インシデント、リクエスト、問題管理、変更管理、ナレッジなど）のエンドツーエンド実装をリード
• ディスカバリー、イベント管理、 CMDB 強化などの ITOM コンポーネントを監督
• プロジェクトのスコープ、予算、リソース、スケジュール、リスクを管理

ステークホルダー対応

• 社内チーム、外部ベンダー、グローバルステークホルダーとの調整
• 要件収集、意思決定、進捗報告のファシリテーション

プロセスおよび技術コンサルティング

• ITIL に基づくプロセス設計・改善に関するガイダンスを提供
• 技術的ソリューションや実装戦略を提案

品質保証と継続的改善

• テスト（ UAT を含む）、 実装後のトラブルシューティング、継続的な最適化をサポート
• レビューを実施し、学びを共有

必須資格

• 経験・スキル
  • 大規模な ServiceNow 導入プロジェクトの管理実績
  • ServiceNow ITSM または ITOM に精通していること
  • ITIL プロセスを深く理解していること
• 語学力
  • 日本語:ネイティブまたはビジネスレベル（ JLPT N1 相当）
  • 英語:ビジネスレベル以上
• その他スキル
  • プロジェクト管理資格（ PMP 、 PRINCE2 が望ましい）
  • 高いコミュニケーション能力とマルチタスク能力
  • Web ／ソフトウェア開発環境における技術的知識

好ましい要件

• ServiceNow 認定資格（例: CIS-ITSM 、 CIS-ITOM ）
• その他の ServiceNow モジュールの経験
• 多文化・オフショアチームとの業務経験

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN)

• Term Life Insurance
• Referral Bonus Programs
• Year-End Tax Support
• Paid annual leave and bereavement Leave and Statutory Holidays
• Short Working Hours for employees with caregiving responsibilities.
• Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker's Compensation Insurance
• Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support
• Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition
• Workplace Amenities: On-site amenities include complimentary beverages .

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Tokyo, Japan

Job ID: Infosys-145761BR

Employment Type: OTHER

Posted: 2026-04-15T18:45:46