Program Manager
About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Location: Melbourne
Salary: Salary: AUD 235,889- 250,588 Annual Gross
Please Note : The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company process.
Short Description: Looking for Program Manager - Telecom
Role Summary: Senior technology and service delivery leader driving end-to-end program ownership across Build, Run, and Transform functions within large-scale enterprise platforms.
Acts as a trusted advisor to client executives and Infosys leadership, ensuring seamless transition from transformation programs into stable, efficient, and optimized Run operations, while continuously driving innovation through AI, automation, and modern engineering practices.
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Owns service delivery outcomes including SLA performance, customer experience, operational resilience, and cost optimization, while leading modernization and platform evolution initiatives.
Telecom domain experience is desirable.
Key Responsibilities:
Program & Run Leadership
Own end-to-end delivery across Run operations, stabilization, and continuous improvement lifecycle
- Lead steady-state service delivery for large, mission-critical platforms ensuring:
- SLA adherence
- Incident, problem, and change management excellence
- Service resilience and availability
- Establish and govern operational KPIs, run metrics, and service health dashboards
- Drive operational transformation initiatives to improve:
- Cost efficiency
- Automation coverage
- Productivity
- Ensure seamless handover from Build to Run, including knowledge transition, support readiness, and governance frameworks
- Lead multi-vendor ecosystem coordination across operations and engineering teams
- Establish robust service governance, delivery rigor, and operational discipline
- Drive SLA / KPI adherence, service quality, and customer satisfaction metrics
- Lead enterprise-scale managed services and delivery portfolios
- Implement ITIL-aligned processes across incident, problem, change, and release management
- Ensure strong financial governance including cost, margin, and utilization optimization
- Continuously improve service maturity, automation, and delivery efficiency
- Introduce and scale Agentic AI and intelligent automation across Run operations
- Drive AIOps, predictive monitoring, and automated incident resolution
- Leverage data and analytics for proactive service management and decision-making
- Improve operational efficiency through automation-first delivery models
- Act as primary advisor to senior stakeholders and client leadership
- Provide executive-level reporting on:
- Service performance
- Risks and mitigations
- Transformation roadmap
- Strengthen customer relationships and drive account growth through delivery excellence
- Influence strategic decisions through data-driven insights and operational outcomes
- Lead and scale large global delivery teams (multi-location, multi-function)
- Build high-performing teams across:
- Engineering
- Operations
- Support
- Foster a culture of:
- Accountability
- Continuous improvement
- Automation-first mindset
Service Delivery & Operations
- Enterprise-grade service delivery leadership (Run environments)
- Strong expertise in:
- SLA / KPI management
- ITIL processes
- Managed services delivery
- Experience managing large delivery portfolios and global teams
- Strong understanding of:
- Cost optimization
- Profitability improvement
- Delivery-led revenue growth
- Experience managing large enterprise accounts
- 15+ years of leadership experience across:
- Service delivery
- Telecom platforms
- Managed services and operations
- Proven experience in:
- Running large global delivery organizations
- Driving operational transformation programs
- Managing multi-vendor environments
- Demonstrated success in client-facing executive roles
- Telecommunications domain expertise:
- OSS/BSS platforms
- Network operations, assurance, and orchestration
- Experience with:
- Large-scale telecom operators
- Global delivery and outsourcing model
- Proven leadership in:
- Operational transformation
- Offshore delivery scaling
- Large program governance
- Life, Trauma & Income Protection Insurance
- Health and Well-being programs
- Marram Holidays & Healthcare
- Access to Fitness and Gym Memberships
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, based on role and business needs)
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)