Process Specialist

ABOUT US
Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.
Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

Role: - Network Assurance Engineer/Specialist
Location: - Sydney
Status - Permanent, Full-time role (24*7 Support)
Immediate joiners required
NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.

JOB DESCRIPTION: -
Role Overview:
The Network Assurance function is responsible for 24/7 operational support, incident management, escalation handling, and continuous improvement of enterprise and service provider network environments.
Experience Required
6 - 8 years' experience operational support, incident management, escalation handling, and continuous improvement of enterprise and service provider network environments.
Core Responsibilities -

• Monitor, manage & resolve network incidents, problems, changes, ensuring SLA/KPI compliance.
• Own incident lifecycle from detection to resolution, including documentation and knowledge updates.
• Perform escalation management, coordinating with internal teams, vendors, and partners.
• Ensure adherence to customer SLAs and deliver high-quality customer experience.
• Operate in a 24/7 support environment, providing business-hours onsite and on-demand remote escalation.
• Use ITSM, monitoring, and observability tools for event management, troubleshooting, and reporting.
• Maintain strong documentation, communication, and collaboration across global stakeholders.

Level-Specific Responsibilities

L3 - Senior Network Specialist

• Serve as technical authority and final escalation point for critical network issues.
• Lead design and architecture decisions for enterprise and cloud-based networks.
• Drive incident, problem, and change governance ensuring SLA/KPI compliance.
• Perform complex troubleshooting across WAN, SD-WAN, wireless, and security domains and deep root cause analysis
• Problem Management, New project roll out and acceptance, Advanced troubleshooting

• The role is focused on the break-fix support, operational, platform lifecycle management and Escalation management
• Adherence to customer SLA and End customer Experience.

• Mentor engineering teams and lead major incident resolutions.
• Support lifecycle management, upgrades, migrations, and new capability introduction.

• Integrate Assurance, Activation, and Project Delivery into a unified model.

Technical Skills

• Routing & Switching: BGP, OSPF, EIGRP, VLANs, STP, VPN, IPsec
• WAN & SD-WAN: Cisco Viptela, Meraki, Fortinet, WAN optimization, 4G/5G connectivity
• Wireless: Cisco / Aruba WLAN, wireless controllers, 802.11 security
• Platforms: Cisco IOS / IOS-XE, Nexus, ACI, Juniper, Aruba/HP (ClearPass), Cisco Prime, DNAC and WAAS
• IP Services: DNS, DHCP, IPAM (DDI), QoS, Multicast
• Tools: Cisco Prime, DNAC, ClearPass, LogicMonitor, SolarWinds, Zenoss, ServiceNow.

Process & Soft Skills

• Strong understanding of ITIL, Change Management, and Incident Management
• Excellent documentation, communication, and collaboration skills
• Ability to work with global teams, vendors, and customers
• Flexible to work in 24/7 operational environments

Certifications (Preferred) -

• CCNA required
• CCNP (Enterprise/SP), ENSDWI (300-415), Vendor-specific SD-WAN

Key Attributes

• Customer-centric mindset with strong operational discipline
• Ability to work under pressure during major incidents and service outages
• Continuous learner with strong technical curiosity to adopt new technologies and operational practices
• Strategic thinking, people leadership, and commercial awareness
• Flexibility to work in a 24/7 operational environment and across teams
• Effective communication, collaboration, and documentation skills

Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to bpm.anz.careers@infosys.com

Please click on the Apply link below to upload your resume before the closing date.
We reserve the right to withdraw this advertisement prior to the closing date.
We respectfully request agencies not to forward unsolicited resumes unless requested.

Client-provided location(s): Alice Springs, Australia

Job ID: Infosys-146926BR

Employment Type: FULL_TIME

Posted: 2026-04-14T18:40:41