Process Specialist

Process Specialist
Job Description:

Process Specialist
In the role of a Process Specialist, you will lead the knowledge and content management process
for Call Center and Processing departments for life insurance and annuity products. This role will be responsible for the content management system that houses product information, forms, processes, etc. This position reports to the Manager of Learning and Development.

Location for this position is Des Moines, IA. (Hybrid)

Responsibilities:

• Complete updates to maintain accuracy of online content management system.
• Create new intranet pages.
• Organize and maintain large amounts of information and documents.
• Collaborate with operations teams and business stakeholders to diagnose needs and implement solutions.
• Partner with subject matter experts when needed to create or update content.
• Lead knowledge and content management projects.
• Consistently track changes and updates in order to document progress.
• A potential candidate must have the following list of attributes (but not restricted to) -
  • Ability to analyze and document business processes and offer constructive feedback for improvement to internal and external business stakeholders.
  • Ability to learn new material quickly and ask probing/clarifying questions about the material.
  • Possess strong communication skills and the ability to apply those skills in either verbal or written form when interacting with all levels of colleagues as well as client representatives.
  • Ability to maintain a high level of confidentiality relating to all duties and responsibilities, such as team member and client information.
  • Ability to develop and maintain positive work relationships with team members to include communicating information, thinking proactively and effectively problem solving as situations arise.
  • Ability to encourage and build mutual trust, respect and cooperation among team members.
  • Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions.
  • Attention to detail and also able to understand the larger scope.
  • Capacity to stay optimistic, energetic and positive.
  • Self-starter and self-motivator.
  • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
  • Ability to perform simple mathematical calculations.

Qualifications:

Basic:

• High School or foreign equivalent required from an accredited institution.
• At least 2 years of relevant work experience in BPO sector.

Preferred

• Minimum of 2 years of content management.
• Experience using HTML and CSS

Note:
1. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
2. The job entails sitting as well as working at a computer for extended period of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems, (http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited. (www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billions of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Client-provided location(s): Des Moines, IA

Job ID: Infosys-136680BR

Employment Type: OTHER

Posted: 2025-07-30T23:40:40