Principal-Digital Banking

Principal-Digital Banking
Infosys Consulting, the management and technology consulting unit of Infosys Ltd, is seeking motivated Digital Banking Consultants. Consulting managers seeking long-term growth and career-enhancing opportunities will find both as part of our team of front-runners in Financial Services Consulting.

The ideal candidate will have a minimum of 7 years' experience in the Financial Services industry with a deep understanding of one or more - Digital Strategy, Omni-Channel Customer Experience, Experience Design, Digital Marketing, Mobile, Digital Product Management, CRM, Fintech Strategy. A key focus area would be the demonstrated ability to re-imagine banking and help our clients innovate and transform banking for the future leveraging Design Thinking and customer journeys. Knowledge and network connections with the Fintech community and the ability to create collaborative partnerships internally /externally is highly desirable.

• Develop digital strategy and execution plan to help banks transform their Digital capabilities and experiences for their clients and associates
• Support envisioning and ideation of new digital strategies and products through concept designs, prototypes and user research labs
• Lead customer research, customer journey and persona definition exercises, design end-user experiences, lead prototype development and customer validation
• Work with UX designers / design agencies to translate customer insights into delightful, meaningful and purposeful design
• Support development and institutionalization of digital innovation labs for clients
• Define marketing strategies to engage with bank's client's and address client's needs. Familiarity with human centric design and design thinking preferable
• Support business case and roadmap definitions by linking digital capabilities to business value levers/benefits

• Lead the design and delivery of client advisory, solution delivery and organizational transformation engagements in standalone projects or as part of wider client programmes
• Advise clients on strategy and detailed use cases by leveraging insights from industry best practices
• Lead and manage a team of consultants to develop concise and practical strategies, roadmap and/or re-engineering program recommendations with a clear implementation path
• Seek out client input in a structured manner to better understand needs and develop ideas for how to meet those needs
• Collaborate with clients to define long-term vision, goals and strategies
• Direct teams of global consulting, IT professionals & subject matter experts in establishing comprehensive business and functional requirements, then translating those requirements into actionable project initiatives with associated metrics
• Play a key liaison and coordinator between the business, IT, senior management, vendor teams and other members of the change programs

• Provide insights on new and emerging Banking best practices and contribute to the development of service offerings
• Work with other practice members to support Infosys Consulting thought leadership activities and develop innovative assets, including differentiated points of view and methodologies
• Build social networks that enable knowledge and information flow and stay abreast of market trends and how banks need to respond
• Prepare thought papers and participate in industry conferences and forums
• Contribute to practice growth and vitality through roles such as recruitment, training and retention

• Coach and develop junior team members to deliver quality results and promote professional development

• Lead small, medium sized sales pursuits and business development activities ranging from creation of client proposals to formulating commercial constructs / contracts
• Develop and build relationships at senior management and CXO levels

• Formulate and present Infosys Consulting propositions and service offerings

• Bachelor's degree or foreign equivalent required
• Minimum 7 years of relevant experience with at least 3-5 years of management consulting experience at a top-tier consulting firm or a digital agency
• 5-7 years of experience in working on one or more of the following areas - Digital Strategy, Customer Journey Design, Omni-Channel Customer Experience, Experience Design, Digital Marketing, Digital Product Management, CRM, Fintech Strategy
• Working knowledge of Design Thinking
• Demonstrated ability in defining, mobilising and delivering complex digital change programs in large organisations
• Strong background of leading teams, comprising both business and IT specialists
• A demonstrable ability to turn business requirements into technology solutions with the commercial acumen to create supporting business cases
• Excellent presentation and facilitation skills with ability to build relationships at senior management and CXO levels
• Must be willing and able to travel up to 80%, depending on client requirements
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time
• Live to within 2 hours' drive time or be willing to relocate to one of the following Infosys hub offices - Atlanta, GA; Boston, MA; Chicago, IL; Bridgewater, NJ; New York City, NY; Charlotte, NC

• MBA or equivalent advanced degree
• Good depth of knowledge in one or more banking domain areas - consumer banking, online / mobile banking, lending, wealth management, cash and liquidity management, card operations, product management, trade finance,
• Experience of leading programs where stakeholder engagement is a key requisite to achieving successful program/project delivery
• Proven ability to deliver under tight deadlines and challenging constraints
• Ability to collaborate within the firm and leverage existing resources
• Working knowledge of agile methodologies
• Demonstrate thought leadership, ability to conceptualize and drive new solution / service offerings and take them to market
• Ability and willingness to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary