Principal SAP FSM Consultant

Infosys is seeking a Principal SAP FSM Consultant:

As a Principal Consultant, you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design. You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization's financial guidelines. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Basic Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 11 years of experience with Information Technology.
• The location for this position is Pomona, CA . This position may require travel to Project / client locations.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:

• Seasoned SAAt least 11 years of FSM implementation experience with minimum 2 full lifecycle implementation project experience.
• Hands-on experience required in below areas
• Proficient in Configure, Customizing and Testing of FSM Scenarios as per client requirements
• Identify gaps, issues and work around solutions and come up with RICEFW Document functional/technical designs, test cases and results
• Create and conduct presentations/workshops/demos on system functionality to the client
• SAP FSM system Setup
• Hands on experience in setting up below
  • FSM Resource planner
  • Scheduling
  • Dispatching
  • Service fulfillment
  • Time and Material Journal approval functionality,
  • Smart form settings
  • Business rules
• Crowd Service
• Administration tasks
• Integration with SAP FSM with the backend ERP system using SAP FSM Connector and SAP CPI
• Experience with Business rules, Screen configurations and workflows.
• Exposure to CPI and designing groovy scripts.
• Custom reports on FSM using Jaspersoft tool, if business required for any custom reports in FSM
• Exposure on the Foundational Services in FSM which include Auto scheduling policies.
• custom Auto scheduling policy as per the customer requirement
• Custom developments
• Data replication
• Experience in the below project life-cycle phases:
• Requirement gathering
• Business process design
• configuration
• RICEFW Functional design
• Systems and Integration Testing
• Cutover - Data migration
• Train the trainer
• Hypercare - Resolving production issues
• Enhancements & Application support
• SAP FSM Certification

• Experience on implementation of SAP CRM / C4C Service module will be an added advantag e
• SAP S/4 HANA Service/Customer Service modules
• Knowledge on SSAM (SAP Service and Asset Manager)
• Excellent analytical and problem-solving skills
• Strong communication and interpersonal skills
• A high degree of initiative and flexibility
• Proven ability to work in a team-oriented collaborative environment
• High customer orientation
• High quality awareness

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: -

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Client-provided location(s): Ontario, CA

Job ID: Infosys-141114BR

Employment Type: OTHER

Posted: 2025-11-06T18:38:26