Portfolio Delivery Manager

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location : Auckland, NZL
Short Description: We are seeking a dynamic and experienced Portfolio Anchor to lead and manage IT service delivery for our clients in New Zealand. This role demands strong client engagement, delivery oversight, and strategic portfolio management to ensure high-quality service and customer satisfaction.

Key Responsibilities:

• Client Engagement & Relationship Management
  • Serve as the primary point of contact for Telco clients in New Zealand.
  • Build and maintain strong client relationships, ensuring alignment with business goals and expectations.
  • Drive client satisfaction through proactive communication and issue resolution.
• Portfolio & Delivery Management
  • Oversee end-to-end delivery of IT services across multiple engagements.
  • Ensure adherence to SLAs, KPIs, and contractual obligations.
  • Collaborate with delivery teams to ensure timely and quality outcomes.
  • Identify and mitigate delivery risks and escalations.
• Strategic Planning & Growth
  • Work with internal stakeholders to identify growth opportunities within the portfolio.
  • Support pre-sales and solutioning for new opportunities.
  • Contribute to account planning and strategy development.
• Governance & Reporting
  • Conduct regular governance meetings with clients and internal teams.
  • Provide accurate and timely reporting on portfolio performance, financials, and delivery metrics.
  • Ensure compliance with organizational and client-specific standards.

Required Skills & Experience:

• 15+ years of experience in IT service delivery, with at least 5 years in client-facing roles.
• Proven experience managing Telco clients or similar large-scale enterprise portfolios.
• Strong understanding of Agile and other delivery methodologies.
• Excellent communication, stakeholder management, and negotiation skills.
• Experience working with geographically distributed teams.
• Ability to travel within New Zealand as required.

Preferred Qualifications:

• Bachelor's or Master's degree in IT, Business, or related field.
• Certifications in PMP or Agile methodologies.
• Prior experience working in the New Zealand market or with ANZ clients.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
Infosys ANZ: Check out why you should join Infosys.

Client-provided location(s): Auckland, New Zealand

Job ID: Infosys-139570BR

Employment Type: OTHER

Posted: 2025-09-25T18:37:22