PLM Managed Services Lead

Infosys is Looking for a PLM Managed Services Lead
The PLM Managed Services Lead will be responsible for leading and managing enterprise PLM support operations, driving service excellence, ensuring SLA compliance, and collaborating with global stakeholders to deliver business value through PLM platforms.
Required Skills:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 10+ years of experience leading Managed Services or Application Management Services (AMS) organizations.
• Proven experience managing global delivery teams supporting enterprise PLM platforms.
• Experience delivering support services in complex, multi-vendor environments.
• Strong expertise in one or more PLM platforms such as Agile PLM, Windchill, Teamcenter, or equivalent solutions.
• Experience managing incident, problem, change, and release management processes.
• Strong understanding of ITIL-based service management practices.
• Experience with service governance, stakeholder management, SLA/KPI tracking, and continuous service improvement initiatives.
• Strong leadership, communication, and customer management skills.
• Experience driving operational efficiency, automation, and support transformation initiatives.

• Lead PLM Managed Services engagements and ensure adherence to service levels and operational targets.
• Manage production support, issue resolution, root cause analysis, and preventive actions.
• Collaborate with business stakeholders, vendors, and technical teams to resolve complex issues.
• Drive service improvement, automation, and operational excellence initiatives.
• Manage resource planning, capacity management, and support governance activities.
• Conduct regular service reviews and provide leadership reporting on service performance.
• Experience working in Agile and DevOps environments.

• Strong analytical and problem-solving capabilities.
• Experience with PLM integrations involving ERP, MES, CAD, and other enterprise systems.
• Knowledge of cloud technologies and modern enterprise architecture.
• Experience managing geographically distributed teams and offshore delivery models.
• Ability to work effectively in fast-paced, customer-focused environments.

• In order to comply with legal requirements, this role is limited to "U.S. persons" as defined by 22 C.F.R. §120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees.
• Candidates must be willing to work in rotational shifts, as the role may involve a combination of regular shifts and off-shift support requirements as needed.

• CA / WA / NY / CO / MD / IL / MN / NJ / VT / MA: $114,000- $167,000 annually
• Washington, DC: $106,000- $147,500 annually

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Coverage
• Health and Dependent Care Reimbursement Accounts
• Supplemental Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) Plan with Company Contributions (subject to eligibility)
• Paid Holidays and Paid Time Off (PTO)