People Experience & Operations Lead

Location: Bucharest

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking an experienced and dynamic People Experience & Operations Lead to join our Greenfield GBS team in Bucharest. The HR Operations Lead is responsible for delivering end-to-end Hire-to-Retire (H2R) services and building a robust, compliant, and high-performing HR operations environment for the Bucharest hub.
This role ensures operational excellence across HR processes, drives governance and analytics, and embeds a strong performance and talent culture across the site. It plays a critical role in establishing scalable HR foundations as part of the GBS operating model.

Key Responsibilities

1. Hire-to-Retire Operations Management

• Own and manage end-to-end Hire-to-Retire processes (joiners, movers, leavers, HR data, payroll coordination, employee lifecycle);
• Ensure high-quality HR service delivery aligned with global standards and local requirements;
• Drive continuous improvement, automation, and process standardization across HR operations.

• Manage and maintain organization design (OD) data;
• Provide actionable insights through people analytics and workforce reporting;
• Ensure accuracy and integrity of HR data and organization structures;
• Establish governance mechanisms for workforce planning, position control, and reporting.

• Ensure 100% compliance with all local labor laws, regulatory requirements, and HR-related licenses/permits;
• Act as key liaison with internal and external stakeholders on compliance matters;
• Maintain audit readiness and robust documentation standards.

• Drive implementation of performance management frameworks across the site;
• Embed a high-performance culture aligned with company values and leadership behaviors;
• Support and execute talent management cycles.

• 7 + years of generalist HR experience;
• Fluency in local language & English is imperative;
• Professional HR certification / accreditation.

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest.
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.