Order Management Specialist with Italian

Supply Chain Specialist with Italian
Infosys Romania Sp. z o.o. - Bucharest - Hybrid 3/2

We are looking for a candidate with:
Experience in working with supply chain and/or logistics processes
Hands-on experience with SAP system (must have)
English and Italian on min. B2 level (essential for client's communication purposes)
Ability to create and maintain process documentation
Participation in process migration projects is considered an asset
Strong analytical skills with the ability to view processes from a broader perspective to clarify and simplify them
Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
Very good knowledge of Microsoft Excel

Your key activities:
Order management (creation/changes)
Supporting customer queries
Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation).
Creating deliveries
Creation of shipping documents / shipping instructions
Managing customer disputes (any discrepancies)/ claims/processing return orders
Orders monitoring from receipt till delivery
Auditing carrier invoices
Participation in Process Transition
Knowledge Management - Creation of SOPs and training of other team members

You can expect from us:
Long-term and stable cooperation;
Benefit platform;
Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
Modern, cozy and central location in Bucharest;
Teamwork in a multicultural environment;
Medical subscription and life assurance.

Recruitment stages:
CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback