Operations Manager

Location: Sibiu
Key responsibilities:

• Coordinates with the transition team
• Plans and monitors the resources deployment
• Reviews the daily dashboards, staffing plan, work allocation
• Governance adherence and interacts with the client with the objective to deliver target delivery model,
• Ensures delivery predictability and enhance client satisfaction for the processes within the guidelines, policies and norms of Infosys..

• speak and write in German and English fluently;
• Bachelor's degree in relevant field, or equivalent experience
• 5+ years of management experience
• Experience with ticketing system
• Effective leadership skills, with a strong focus on operations and business processes
• Able to identify key issues and creatively and strategically overcome internal challenges or obstacles
• Clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization
• Effective attention-to-detail and a high degree of accuracy
• High level of integrity, confidentially, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills
• Managing a complex shift pattern in a call center environment
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

• unlimited contract;
• language bonus;
• private medical insurance;
• meal allowance.