Operations Manager

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Infosys BPM recherche un(e) Leader pour un projet réalisé pour l'un de nos clients à Saint-Nazaire.
Vous aurez l'opportunité de collaborer avec les meilleurs spécialistes du secteur et de créer des solutions innovantes et de haute qualité répondant aux besoins de nos clients

Location: St. Nazaire,

Key responsibilities:

• Operations Management & Business Development
  • Manage delivery as per the agreement with the client
  • Bring functional expertise within business teams
  • Provide leadership to ensure alignment between all stakeholders
  • Develop and enforce strategic vision for Supply Chain Services
  • Grow the business, reduce supply chain costs, improve efficiencies, and execute the integrated business plan
  • Increase productivity by implementing improvement projects, and driving automation
  • To visit client onsite to strengthen the relationship
  • Participate in regular business meetings (monthly / quarterly reviews )
• Stakeholder Management
  • Understand aeronautics client business
  • Build and maintain relations with client key stakeholders and establish collaborative environment
  • Client expectations and satisfaction management
  • Escalation prevention & escalation management
  • Participate in regular business meetings (monthly / quarterly reviews)
• Retention & Talent Management
  • Conduct regular 1:1 meeting with employees (monthly) and career conversations (biyearly)
  • Set clear expectations / goals / objectives, monitor the progress and give actionable feedback (conduct employees progress review)
  • Reward employees and recognize the successes
• Risk & compliance management
  • Oversee risk assessment and defining mitigation plans
  • Managing compliance with the contract, external regulations and corporate directives

• Minimum 3 years of leadership experience in a similar position Order Management area
• Customer orientation and experience in maintaining relationships with stakeholders
  Very good communication skills
  Ability to make decisions and improvements
• Highly developed organizational & time management skills
• Fluent English and French
• Professional experience in a corporate environment is more than welcome

• Work for the prestige Client Logo
• Career in the multinational company
• Unique opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies

• Training program