Operational Excellence Lead

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking an Operational Excellence Lead (GBS), who will drive process optimization across GBS Centers and value streams. He or she will support the CI lead and Ops/GPO in the development of the strategy for Continuous Improvement, as well as prioritization of initiatives based on their impact on business value/customer experience, and efficiency. It's a meaningful position for the organization's future strategy.
This is your chance for a 'once in a lifetime' career experience, playing a part in the creation of a fully independent, new FMCG company and a greenfield GBS organization.

Your tasks in detail:

• Drive a mindset of continuous improvement as a culture in the organization;
• Support to deliver operational efficiencies, process standardization and harmonization;
• Champion ESSA (Elimination/Simplification/Standardizations/Automation) opportunity identification;
• Provide coaching on Lean-Six-Sigma / process re-engineering projects and help successfully implement;
• Support to build up a continuous improvement training program;
• Leverage the Train-The-Trainer program to deliver continuous improvement training to the center;
• Continuous Improvement of event design and promotion;
• Support best practice sharing across operations/value streams;
• Operations Centre Leads;
• Functional GBS Operations teams;
• Global process owner;
• GBS Delivery Excellence Global Team.

Skills you need to be part of the team:

• Very good English Language skills (oral and written);
• Comprehensive understanding of E2E processes in Global Business Services;
• Having 12+ years of overall experience with a minimum of 10 years of relevant experience in the area of end-to-end process improvement and/or process standardization in Finance/HR/Procurement;
• Extensive experience with Continuous Improvement methodologies (both theoretical and practical application), LEAN/DFSS/DMAIC. SPSS modelling is preferred;
• Ability to think strategically, synthesize complex situations and develop innovative solutions within a changing environment;
• Automation project experience;
• Strong data analysis and RCA capability;
• Experience in providing clear guidance and instructions to operational teams and coaching;
• Complete familiarity with Microsoft Office or equivalent tools;
• Knowledge of SAP FI and CO is a plus;
• Virtual team management skills;
• University degree or equivalent experience, preferably in accounting or business administration;
• Six Sigma Black Belt as plus;

Employee perks, benefits:

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.

Client-provided location(s): Bucharest, Romania

Job ID: Infosys-148691BR

Employment Type: OTHER

Posted: 2026-06-05T18:44:35