Operation Analyst - Logistics & Transportation

We are Infosys Romania

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking an experienced and dynamic Operation Analyst - Logistics & Transportation to join the Greenfield GBS team in Bucharest. This role will be is responsible for the day-to-day operational excellence and delivery of Logistics & Transportation activities across the EU region.
This role acts as a key link between global logistics standards and regional execution, ensuring that the Third-Party Service Provider (3PSP) executes transportation planning, shipment execution, and distribution activities with accuracy, efficiency, and compliance.
The role focuses on "running the logistics engine"-supporting carrier operations, managing transport execution, and resolving distribution challenges to ensure optimal service levels and cost efficiency across EU markets.

KEY RESPONSIBILITIES:
1. Operational Oversight & Vendor Management

• 3PSP Coordination: Act as the primary coordination and escalation point for logistics service providers (3PLs/transport vendors), ensuring delivery against agreed SLAs.
• Execution Governance: Monitor the quality and accuracy of transaction execution (shipment planning, dispatch, freight booking) in systems (e.g., SAP TM, S/4HANA).
• Service Delivery: Ensure timely execution of transport planning cycles, shipment scheduling, and delivery confirmations.

2. Regional Performance & Execution

• KPI Accountability: Own and track performance of key Logistics & Transportation KPIs for EU, including On-Time Delivery (OTD), On-Time In-Full (OTIF), Freight Cost per Unit / Shipment, Transport Utilization & Load Efficiency, Lead Time Adherence.
• Operational Reviews: Conduct regular performance reviews with 3PSPs and stakeholders to address service gaps.
• Exception Management: Identify and resolve issues such as delivery delays, capacity constraints, shipment failures, and route inefficiencies.

3. Process Localization & Compliance

• Standardization Adherence: Ensure all EU logistics operations follow global L&T process standards and minimize local deviations.
• Documentation & Knowledge: Maintain SOPs, transport playbooks, and ensure vendor documentation is current and accurate.
• Audit & Controls: Ensure compliance with internal controls, SOX requirements, transportation regulations, and safety standards.

4. Technology & Tactical Enablement

• Support shipment planning, carrier allocation, and route optimization activities.
• Validate transport plans to ensure alignment with delivery priorities and cost targets.
• Monitor execution of inbound and outbound deliveries across markets.
• Coordinate with warehouses, distribution centers, and carriers to ensure smooth flow of goods.

5. Stakeholder & Cross-Functional Alignment

• System Utilization: Ensure effective use of logistics systems such as SAP S/4HANA, SAP TM, or equivalent TMS platforms.
• User Acceptance Testing (UAT): Support testing and validation of system enhancements or rollouts.
• Data Integrity: Maintain accuracy of logistics master data (transport lanes, transit times, carrier data, freight rates).

6. Issue Resolution & Continuous Improvement

• Regional Bridge: Act as liaison between Logistics, Warehousing, Customer Service, Procurement, and Finance teams.
• Collaboration: Work with customer service and supply chain teams to manage delivery commitments and resolve service issues.
• Conflict Resolution: Balance trade-offs between service levels, transportation costs, and operational constraints.

7. Issue Resolution & Continuous Improvement

• Identify root causes of logistics inefficiencies (delays, cost overruns, capacity constraints);
• Drive corrective actions with 3PSPs and internal stakeholders;
• Support continuous improvement initiatives, including route optimization, cost reduction, and automation opportunities.

Required Experiences & Qualifications

• University degree in Supply Chain, Logistics, Business Administration, or related field;
• 10+ years of experience in logistics, transportation, or distribution operations;
• Significant track record managing 3PSPs or BPO partners in a high-volume, keystroke-level environment;
• Hands-on experience with ERP/TMS systems (SAP S/4HANA, SAP TM, or similar);
• Experience navigating the diverse market landscape of EU and managing stakeholders across different time zones and languages;
• Experience in EU logistics operations is an advantage.

Must have competencies:

• Analytical Thinking;
• Strategic Vision;
• Communication Skills;
• Problem Solving;
• Collaboration;
• Leadership;
• Adaptability.

Employee perks, benefits:

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.

Client-provided location(s): Făgăraș, Romania

Job ID: Infosys-149145BR

Employment Type: OTHER

Posted: 2026-06-09T18:45:53