Operation Analyst - Forecast-to-Plan

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking an Operation Analyst - Forecast-to-Plan is responsible for the day-to-day operational excellence and delivery of the Forecast-to-Plan (F2P) lifecycle across the EU region. This role acts as the critical bridge between global process standards and regional execution, ensuring that the Third-Party Service Provider (3PSP) performs planning activities at the keystroke level with precision, speed, and alignment to business goals.
The Operations Lead focuses on "running the engine"-managing the vendor relationship, troubleshooting regional supply chain bottlenecks, and ensuring that demand forecasting, supply planning, and S&OP cycles are executed accurately within the EU market context.
This is your chance for a 'once in a lifetime' career experience, playing a part in the creation of a fully independent, new FMCG company and a greenfield GBS organization.

Your tasks in detail:

• 3PSP Coordination: Act as the primary point of escalation and coordination for the 3PSP vendor; ensuring their delivery of demand forecasting, supply planning, and inventory management meets all contractual requirements;
• Keystroke-Level Governance: Monitor the quality of the vendor's execution within planning systems (e.g., SAP IBP, Kinaxis), ensuring data entry and process steps align with the Global Process Owner's (GPO) standards;
• Service Delivery: Oversee the timely completion of regional planning cycles, including the weekly/monthly drumbeat for Demand and Supply reviews;

• KPI Accountability: Own the regional delivery of F2P metrics for EU, specifically: Forecast Accuracy, Forecast Bias, Inventory Health (DIO), and On-Time In-Full (OTIF) service levels;
• Operational Reviews: Lead weekly and monthly operational performance reviews with the 3PSP and regional stakeholders to address variances and drive corrective actions;
• Exception Management: Proactively identify and resolve regional supply-demand imbalances, coordinating between the vendor and local markets to mitigate stock-outs or excess inventory;

• Standardization Adherence: Ensure the EU operations remain 100% aligned with the global F2P framework designed by the GPO, minimizing "local-only" deviations unless business-critical;
• Documentation & Knowledge: Maintain regional operational playbooks and ensure the 3PSP keeps all Standard Operating Procedures (SOPs) and Desktop Procedures (DTPs) updated and accurate;
• Audit & Controls: Ensure all planning activities in the region comply with internal controls, SOX requirements, and data privacy standards;

• System Utilization: Ensure the 3PSP is fully utilizing the capabilities of SAP S/4HANA and planning platforms; identifying technical training gaps or system glitches that hinder regional performance;
• User Acceptance Testing (UAT): Lead regional UAT for any new system deployments or upgrades, ensuring that EU-specific market nuances are captured before "Go-Live";
• Data Integrity: Oversee the hygiene of master data (lead times, safety stocks, MOQs) managed by the vendor to ensure planning outputs are reliable;

• Regional Bridge: Act as the operational liaison between EU Commercial teams, Regional Finance, and the Global GPO team;
• S&OP Integration: Facilitate the regional S&OP/IBP forums, ensuring the vendor provides the necessary data transparency and scenario modeling to support executive decision-making;
• Conflict Resolution: Resolve operational trade-offs between commercial demand and supply constraints within the EU region.

• Very good English Language skills (oral and written);
• University degree in Supply Chain Management, Logistics, Business Administration, or a related field;
• 10+ years of experience in Supply Chain operations, with a heavy focus on Demand and Supply Planning within the EU region;
• Significant track record managing 3PSPs or BPO partners in a high-volume, keystroke-level environment;
• High "Super-User" comfort level with SAP S/4HANA and advanced planning tools (e.g., SAP IBP, Kinaxis, or OMP);
• Ability to dissect complex datasets to identify the root cause of forecast bias or inventory stock-outs;
• Experience navigating the diverse market landscape of EU and managing stakeholders across different time zones and languages.

• Analytical Thinking
• Strategic Vision
• Communication Skills
• Problem Solving
• Collaboration
• Leadership
• Adaptability

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.