OM/Supply chain Specialist with French - Lodz

OM/Supply chain Specialist with French
Infosys Poland Lodz

We are looking for a candidate with:
Knowledge of French (B2/C1) and English (min. B2)- essential for client communication purposes
Hands-on experience with SAP system (must have)
Experience in End2End Order Management Process min 2 years
Ability to create and maintain process documentation
Participation in process migration projects is considered an asset
Strong analytical skills with the ability to view processes from a broader perspective in order to clarify and simplify them
Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
Very good knowledge of Microsoft Excel

Your key activities:
End2End Order management process (from order acquisition until order delivered to Customer door) capturing order entry/change/delivery creation/logistic process with creation of shipping documents / shipping instructions/invoicing
Supporting customer queries and escalation process
Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation).
Managing customer disputes (any discrepancies)/ claims/processing return orders
Auditing carrier invoices
Participation in Process Transition
Knowledge Management - Creation of SOPs and training of other team members
Triggering and managing process improvements both automation and process redesign

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use French language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, opportunity to take advantage of free meetings with a psychologist
Stable employment based on an employment contract
No trial period in the contract
IT equipment is provided
Additional social bonuses
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (3 workdays from the office per week)