Observability Architect (New Relic & Modern Monitoring Tools)
Job Description
Observability Architect (New Relic & Modern Monitoring Tools) Role Overview
We are seeking a seasoned Observability Architect with 10+ years of experience in monitoring and observability solutions. The ideal candidate will have deep expertise in New Relic, hands-on experience in end-to-end tracing configuration, log analytics, and strong knowledge of New Relic license models and cost optimization strategies. The role involves designing and implementing enterprise-grade observability solutions, creating dashboard mockups, and integrating multiple tools to deliver end-to-end visibility across applications.
Key Responsibilities
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Define observability strategy and architecture using New Relic and complementary tools.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Prepare HLD/LLD and create dashboard mockups for role-based views.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Configure New Relic APM, Infrastructure, Logs, Dashboards, and Alerts.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Implement end-to-end distributed tracing across applications.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Develop NRQL queries and optimize alerting for precision.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Integrate observability with ITSM tools, CI/CD pipelines, and OpenTelemetry.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Work with cloud-native monitoring tools, Splunk, and other APM solutions.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Understand application architecture (Java/.NET) for agent deployment and tracing.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Implement RBAC, masking, and security best practices.
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text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Manage New Relic license models, optimize usage, and implement strategies to reduce ingestion and retention costs.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Deliver documentation, runbooks, and KT sessions.
Required Skills
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• 10+ years in monitoring/observability solutions.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Hands-on experience with New Relic (APM, Infrastructure, Logs, NRQL).
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Expertise in end-to-end tracing configuration and log analytics.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Familiarity with OpenTelemetry, Splunk, and cloud-native monitoring tools.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Ability to create dashboard mockups and UX-driven designs.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Strong understanding of application development and distributed tracing.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Excellent communication and stakeholder management skills.
Preferred Qualifications
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• New Relic certifications.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Experience in enterprise-scale implementations.
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Knowledge of ITSM tools (e.g., ServiceNow) and integration patterns.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)