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Observability Architect (New Relic & Modern Monitoring Tools)

3 weeks ago Santiago, Chile

Job Description

Observability Architect (New Relic & Modern Monitoring Tools) Role Overview
We are seeking a seasoned Observability Architect with 10+ years of experience in monitoring and observability solutions. The ideal candidate will have deep expertise in New Relic, hands-on experience in end-to-end tracing configuration, log analytics, and strong knowledge of New Relic license models and cost optimization strategies. The role involves designing and implementing enterprise-grade observability solutions, creating dashboard mockups, and integrating multiple tools to deliver end-to-end visibility across applications.
Key Responsibilities
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Define observability strategy and architecture using New Relic and complementary tools.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Prepare HLD/LLD and create dashboard mockups for role-based views.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Configure New Relic APM, Infrastructure, Logs, Dashboards, and Alerts.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Implement end-to-end distributed tracing across applications.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Develop NRQL queries and optimize alerting for precision.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Integrate observability with ITSM tools, CI/CD pipelines, and OpenTelemetry.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Work with cloud-native monitoring tools, Splunk, and other APM solutions.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Understand application architecture (Java/.NET) for agent deployment and tracing.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Implement RBAC, masking, and security best practices.

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text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Manage New Relic license models, optimize usage, and implement strategies to reduce ingestion and retention costs.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Deliver documentation, runbooks, and KT sessions.
Required Skills
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• 10+ years in monitoring/observability solutions.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Hands-on experience with New Relic (APM, Infrastructure, Logs, NRQL).

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Expertise in end-to-end tracing configuration and log analytics.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Familiarity with OpenTelemetry, Splunk, and cloud-native monitoring tools.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Ability to create dashboard mockups and UX-driven designs.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Strong understanding of application development and distributed tracing.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Excellent communication and stakeholder management skills.
Preferred Qualifications
text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• New Relic certifications.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Experience in enterprise-scale implementations.

text-indent:-.25in;mso-list:l0 level1 lfo1;tab-stops:list .25in"> Symbol">• Knowledge of ITSM tools (e.g., ServiceNow) and integration patterns.

Client-provided location(s): Santiago, Chile
Job ID: Infosys-142930BR
Employment Type: OTHER
Posted: 2025-12-30T18:37:40

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Life Insurance
    • HSA
    • Short-Term Disability
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • On-site/Nearby Childcare
  • Work Flexibility

    • Office Life and Perks

      • Commuter Benefits Program
    • Vacation and Time Off

      • Paid Vacation
      • Paid Holidays
      • Personal/Sick Days
      • Sabbatical
    • Financial and Retirement

      • 401(K)
      • Relocation Assistance
    • Professional Development

      • Learning and Development Stipend
    • Diversity and Inclusion

      • Employee Resource Groups (ERG)