Network Support Lead
About Us:
Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
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Location: Sydney
Salary Range: 90243-98861 AUD Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Short Description:
We are looking for a Telecom OSS Production Support Engineer with overall 4+ years of industry experience. The candidate should have extensive work experience in Telecom OSS domain, good understanding of Assurance and/or Fulfillment spaces.
Roles and Responsibilities:
- Provide L1/L2 support for telecom network applications.
- Manage stakeholder relationships and communicate effectively with customers.
- Handle major incident management, ensuring timely resolution and effective communication.
- Provide regular weekly and monthly reports on support activities, performance metrics, and improvement initiatives.
- Oversee and support multiple databases, ensuring their optimal performance and availability.
- Implement and drive service improvement initiatives to enhance support processes.
- Perform problem management to identify and address recurring issues.
- Ensure 24/7 coverage and response as per on-call support rota
- Provide technical guidance to team members for delivering new product features.
- Telecom OSS Domain experience (3+ years)
- Proven experience in Production Support for OSS applications and driving service improvement initiatives.
- Experience in Java development.
- Hands-on experience writing PL/SQL, Oracle, Linux Shell scripting.
- Strong stakeholder management and customer communication skills.
- Experience in supporting telecom OSS related applications, with at least 1-year onsite experience.
- Proficiency in application and database support.
- Experience in major incident management and problem management.
- Experience with weekly and monthly reporting
- Hands-on DevOps Experience - Git & Jenkins
- Knowledge on cloud technologies
- Experience running weekly / monthly status meetings with customer stakeholders.
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
- Income Protection Insurance
- Paid Parental and Volunteer leaves
- Employee Assistance Program (EAP)
- Flexible working arrangements (hybrid, reviewed case-by-case basis)
- Health Insurance Discount and Well-being Program
- Access to Fitness and Gym Memberships
- Salary packaging and novated leasing
Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)