Manhattan WMS L2 Support Specialist

Role: Manhattan WMS L2 Support Specialist
Key Responsibilities:

• Provide Level 2 support for Manhattan WMS, including incident resolution and service request handling.
• Perform root cause analysis and ensure timely resolution of warehouse management system issues.
• Coordinate effectively between onsite and offshore teams for smooth operations and support delivery.
• Collaborate with warehouse operators and stakeholders to understand issues and provide solutions.
• Document resolutions, maintain knowledge base, and ensure compliance with support SLAs.

Required Skills & Experience:

• Strong functional knowledge of warehouse management processes and operations.
• Hands-on technical expertise in Manhattan WMS (latest versions preferred).
• Proficiency in SQL for data analysis, troubleshooting, and query optimization.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills to interact with business users and technical teams.
• Experience in incident management tools and ITIL processes (preferred).
• Capability to handle critical issues under pressure and provide timely updates to stakeholders.

Additional Expectations:

• Flexible to work in 24x7 support model if required.
• Strong problem-solving and analytical skills.
• Ability to create and maintain standard operating procedures (SOPs) for recurring issues.

Client-provided location(s): Mexico City, Mexico

Job ID: Infosys-144201BR

Employment Type: OTHER

Posted: 2026-02-09T18:39:45