Manhattan WMS Consultant - London, UK

Manhattan WMS Principal Consultant will be an addition to our existing 24X7 Production Support team.

Required:
• A Subject Matter Expert (SME) in Warehouse Management domain with strong experience in Manhattan WMS.
• Should have strong working experience in multiple versions of Manhattan WMS (including 2018 and lower versions).
• Should have strong working experience of KiSoft (KNAPP) and DAI WCS applications.
• Should have excellent working experience of inbound, outbound and inventory control functionalities of Manhattan WMS.
• Should provide L1 / L2 production support for WMS and WCS incidents.
• Should provide quick resolution for Critical(P1)/High (P2) incidents to keep the DC operations running.
• Should coordinate with the client and the offshore team members to expedite the fixes to production issues.
• Should participate in the meetings with client to assess integration requirements with upstream and downstream partner applications like SAP/TIBCO/OMNI/BY TMS/ nShift/Avery Dennison, etc.
• Should analyse Production Support tickets to identify trends/ patterns and propose fixes to eliminate them.
• Should document the functionality and configuration and suggest best practices to improve the throughput of the warehouse.
• Should be able to perform functional testing as required.
• Understand the solution recommended and explore alternatives based on research and build proof-of-concepts.
• Should be able to perform Root Cause Analysis (RCA) for Major, Critical and High Priority incidents.
• Strong experience as a functional lead consultant to gather requirements from business users.
• Strong Root Cause Analysis skills to identify and resolve existing design gaps.
• Should have a track record of leading and inspiring mixed-skill team of 5-8 members.
• Should be able to coordinate with project teams and client stakeholders to plan, execute, and monitor project milestones.
• Manage daily, weekly, and monthly status reporting ensuring clear communication and alignment with project objectives.
• Ability to work independently, with minimal coaching/mentoring.
• Ability to work independently with vendor product application teams like Manhattan, DAI, Knapp, Locus, RFID, nShift etc., to review, acquire sign-off, and integrate their solutions.
• Ability to work independently with upstream and downstream partner applications like SAP/TIBCO/OMNI/BY TMS/ nShift/Avery Dennison, etc.
• Should have experience in System Configuration to implement the system designs.
• This role requires travel to Manchester.

Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These include:
• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Client-provided location(s): London, United Kingdom

Job ID: Infosys-144980BR

Employment Type: OTHER

Posted: 2026-02-24T18:40:34