Local DevOps Support Engineer

About the Role
We are looking for a HSS DevOps Engineer based in Santiago to strengthen our support presence in Mining systems and platform. This role will act as a key bridge between local business operations and the global Technology team, helping mitigate challenges related to time zone differences and language barriers when handling support tickets originating from the Mining for America region.

The ideal candidate is a technically strong DevOps professional with excellent communication skills in both Spanish and English, capable of operating in a distributed global environment while providing hands-on local support.

Key Responsibilities
Operational Support

• Serve as the primary local technical point of contact for MinAm support tickets.
• Provide L2/L3 troubleshooting and technical analysis for HSS applications, services and DevOps platforms.
• Collaborate with global DevOps and engineering teams to maintain SLA compliance.
• Assist in incident management, escalation, and resolution across different time zones.

• Manage deployments, environment configurations, and application monitoring.
• Support CI/CD pipeline execution and improvements.
• Contribute to system stability, automation initiatives, and operational efficiency.
• Help maintain service observability (logging, alerting, dashboards).

• Communicate effectively with Spanish-speaking stakeholders in the region.
• Capture local requirements, recurring issues, and user feedback to improve service quality.
• Partner with the global HSS team to align processes, documentation, and standards.

• Identify opportunities to optimize workflows, reduce operational burdens, and improve response times.
• Support onboarding and knowledge transfer for new applications entering the MinAm landscape.

• 3+ years of experience in DevOps, Site Reliability Engineering, or Application Support.
• Strong knowledge of Linux/Windows environments, scripting (Shell, Python, PowerShell), and automation tools.
• Experience with CI/CD platforms (Azure DevOps, Jenkins, GitLab CI, etc.).
• Familiarity with cloud environments (Azure, AWS, or GCP).
• Solid understanding of monitoring/logging tools (Prometheus, Grafana, Splunk, ELK, etc.).
• Demonstrated ability to troubleshoot complex technical issues.
• Fluent Spanish and strong English communication skills.

• Experience supporting industrial, manufacturing, or mining environments.
• Knowledge of ITIL processes (Incidents, Problems, Changes).
• Familiarity with HSS applications or similar enterprise platforms.
• Background working in distributed/global teams.
• Ability to operate autonomously and take ownership of local support activities.