Lead Consultant

Lead Consultant

In the role of Lead Consultant with Infosys McCamish Systems you will analyze business processes, workflows, and operational procedures to identify inefficiencies and improvement opportunities

Responsibilities:

• Analyzed existing business processes, workflows, and operational procedures to identify inefficiencies and improvement opportunities
• Conducted stakeholder interviews and facilitated requirement-gathering workshops to capture and document detailed business and functional requirements
• Performed gap analysis between current-state operations and future-state business objectives, recommending practical and scalable solutions
• Prepared comprehensive Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS) to support solution design and implementation.
• Evaluated organizational processes to enhance efficiency, effectiveness, and overall business performance
• Conducted cost-benefit analysis and risk assessments for proposed process improvements and business initiatives
• Recommended operational enhancements and best-practice solutions aligned with organizational goals and industry standards
• Supported change management initiatives by assisting stakeholders during process transitions and system rollouts
• Developed detailed process flow diagrams, solution blueprints, and gap analysis documentation
• Designed performance metrics and key performance indicators (KPIs) to measure business outcomes and project success
• Prepared structured reports outlining findings, recommendations, and implementation strategies for management review
• Documented policies, procedures, and standard operating guidelines to ensure consistency and compliance
• Coordinated with cross-functional teams to support implementation of approved business solutions
• Monitored project progress and validated deliverables to ensure alignment with defined business requirements and objectives
• Provided ongoing support during implementation, rollout, and transition phases to ensure smooth adoption
• Prepared management reports and executive dashboards to track performance and support informed decision-making
• Ensured compliance with internal policies, regulatory requirements, and quality standards
• Coordinated with internal stakeholders and external partners to support audits, reviews, and continuous improvement initiatives

Basic Qualifications:

• Minimum of a bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 10 years of experience related to the job description
  

Preferred Qualification:

• Insurance industry knowledge - Life Insurance and Annuities
• Effective & Structured Communication Skills
• Conflict Resolution/ Consensus Building skills
• Problem Solving Skills
• Negotiation Skills
• Leadership Skills

About Us

Infosys McCamish Systems,(https://www.infosysbpm.com/mccamish.html.) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. (https://www.infosysbpm.com/) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

Client-provided location(s): Atlanta, GA

Job ID: Infosys-147311BR

Employment Type: OTHER

Posted: 2026-04-23T18:51:56