IT Helpdesk with Polish

Job Description :
Infosys is trusted by it's client, to provide Technical Support in Polish language to it's employees. We are seeking Polish speakers to join our team and resolve technical issues of end users, based in Poland.

Your tasks in detail:

• Providing 1st level technical support, service restoration and fulfillment of service requests
• Acting as the connection between end-users and product teams
• Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
• Managing communication between end-users and product teams about the progress of ongoing cases
• Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
• Updating incidents with detailed and relevant information in a timely and effective manner
• Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency

• Advanced Polish language proficiency
• Good knowledge of the business area and good understanding of how the products and services in the area are connected together
• Good knowledge of ITIL, agile frameworks, service governance model
• Ability to work towards tight deadlines
• Strong understanding of prioritization during business-critical issues
• Broad knowledge of IT products, services and terminology
• Czech & English languages to a business level proficiency

• Hybrid Work Model within Brno
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects