Group Manager - Client Services - PS

Client Partner - Job Description

Role Overview
Infosys is seeking a seasoned and visionary Client Partner to lead a strategic engagement for specific public-sector accounts. In this senior client-facing role, you will own executive-level customer relationships, steer end-to-end account performance, and ensure profitability and compliance.

This role blends commercial leadership, supporting delivery excellence, and strategic partnership, serving as the trusted advisor to senior stakeholders.

Key Responsibilities
Client & Relationship Leadership

• Act as the primary strategic partner to the customer, representing Infosys as a trusted advisor and champion of their priorities.
• Build, nurture, and manage relationships with senior customer stakeholders to ensure sustained alignment and long-term value
• Lead a dedicated core client management team, providing direction, clarity, and collaboration.

Commercial & Financial Ownership

• Hold financial accountability for the account, ensuring the achievement of revenue and margin goals.
• Ensure adherence to financial plans, commercial discipline, and contractual commitments across all engagements.
• Partner with the wider sales teams to identify, shape, and convert new business opportunities within the public sector portfolio.

Delivery Excellence & Governance

• Work closely with the delivery programme director in a "2 in a box model"
• Drive consistent delivery quality, client satisfaction, and operational predictability.
• Oversee programme execution for large and complex accounts
• Ensure all work is aligned to contractual obligations and customer expectations.

Key Performance Metrics

• Revenue Forecasting Accuracy - Deliver precise revenue forecasting aligned to account expectations.
• Operating Margin - Maintain strong commercial performance and account profitability.
• Financial Plan Adherence - Drive disciplined financial management
• Customer Satisfaction - Strengthen client trust and loyalty through exceptional delivery and partnership.

Essential Qualifications

• Deep experience working within or with the public sector
• Proven leadership of large-scale programmes with complex delivery models.
• Strong relationship-management capabilities with C-suite and senior stakeholders.
• Entrepreneurial, proactive, and hands-on approach to problem-solving and opportunity creation. [
• Experience working effectively in global delivery models

Behavioral Competencies & Leadership Attributes
Strategic Leadership

• Thinks holistically and anticipates industry, policy, and customer shifts.
• Shapes long-term account strategy and translates it into clear, actionable execution plans.

Executive Presence & Influence

• Communicates with clarity, authority, and empathy to influence decisions at senior levels.
• Builds trust rapidly and positions Infosys as an indispensable strategic partner.

Commercial Acumen

• Demonstrates strong business and financial judgement.
• Balances growth ambitions with disciplined execution and risk management.

Customer Obsession

• Places customer value, outcomes, and experience at the heart of all decisions.
• Proactively identifies improvement areas and leads initiatives to enhance satisfaction.

Collaboration & People Leadership

• Creates a high-performance culture within the account team.
• Enables cross-functional collaboration across sales, delivery, and advisory units.

Entrepreneurial Drive

• Pursues new opportunities with energy, creativity, and ownership.
• Comfortable navigating ambiguity and driving clarity in complex stakeholder landscapes.

Resilience & Accountability

• Remains composed under pressure and maintain forward momentum.
• Takes ownership for results - both successes and challenges - with transparency.

Client-provided location(s): London, United Kingdom

Job ID: Infosys-148662BR

Employment Type: OTHER

Posted: 2026-06-02T18:39:36