Global Client Operations Head - Finance & Accounting (F&A)-Lodz

Global Client Operations Head - Finance & Accounting (F&A)
Infosys Poland Sp. z o.o. - Łódź
We are looking for a candidate with:

• Minimum 12 years of professional experience, including at least 7 years in Finance & Accounting operations (RTR, PTP, OTC, FP&A or similar).
• Strong understanding of end-to-end Finance & Accounting processes, including operational delivery, financial controls, compliance, month-end close, reporting, analytics and continuous improvement.
• Experience in F&A transformation, including process optimization, automation, digital solutions (RPA, workflow, analytics), and global operating model evolution.
• Proven track record working in diverse, cross-cultural and global environments.
• Demonstrated ability to lead and scale mid-size teams (~30+ people), with strong capabilities in coaching, mentoring and developing talent.
• Excellent client-facing skills: ability to manage senior stakeholders, build trust-based relationships and communicate with impact.
• Strong problem-solving, analytical and consulting skills, combined with innovative thinking and a proactive mindset.
• Transformation mindset: ability to identify improvement opportunities, define business cases and drive initiatives to successful completion.
• Solid project management capability, ensuring coordinated delivery and alignment with internal and external stakeholders.
• Highly organized, goal-oriented and agile, with the ability to prioritize effectively in a dynamic environment.
• Preferred experience in Shared Services (SSC) / Global Business Services (GBS) organizations.
• Fluent English, with excellent written and verbal communication skills.
• Eagerness to learn, grow and continuously evolve with the business.

Your key activities:

• Lead and manage the global team responsible for delivering Finance & Accounting operations for the client, ensuring high-quality service across relevant F&A towers (e.g., Procure-to-Pay, Order-to-Cash, Record-to-Report, FP&A).

• Proactively identify risks and opportunities and define mitigation strategies to ensure smooth operational performance.
• Ensure full compliance with financial policies, internal controls, audit requirements and process standards.
• Act as a Finance & Accounting Subject Matter Expert; guide and develop team members, assess capability gaps and maintain a robust training and development roadmap.
• Drive employee satisfaction and engagement, fostering a culture of collaboration, ownership and continuous improvement.
• Manage strong relationship with the client and internal stakeholders, ensuring consistent delivery, transparency and client satisfaction.
• Oversee and manage the financial performance of operations, including revenue, cost structure, productivity and savings.
• Define, update and communicate the regional operational strategy, ensuring alignment with global priorities and performance objectives.
• Own accountability for contractual KPIs and SLAs, including accuracy, timeliness, compliance rates, process stability and transformation deliverables.
• Drive performance management across the team, ensuring consistent execution quality, timely delivery and achievement of agreed business outcomes.

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Career development within a global Finance & Accounting leadership path.
• Opportunity to contribute to international programs and collaborate with multiple business units.
• Exposure to best-in-class F&A technologies and digital solutions.
• High visibility within the organization and across global leadership.
• Direct collaboration and relationship building with global clients.
• Hybrid mode (2 work days from the office per week)

Client-provided location(s): Ozorków, Poland

Job ID: Infosys-144118BR

Employment Type: OTHER

Posted: 2026-02-04T18:40:55