Genesys Cloud Architect
Infosys is seeking an Genesys Cloud Architect. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting distance of Long Beach, CA or be willing to relocate to the area. This position may require travel to project locations.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
7+ Years of experience in designing and developing on Genesys Cloud CX Components and Genesys Architect Call Flows
7+ Years of experience in Genesys Cloud CX administration configuration and implementation.
Should have developed Architect Call flow from scratch for Routing / Agent & Queue selection Logics, hand-on experience in Cloud API's / On-Prem API's integration.
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Strong experience in developing Java Scripts/Node.js, REST and SOAP APIs and Genesys Cloud API's.
Experience in creating Workspace dashboard for monitoring Queue Activity, Agent performance, and Interactions.
Strong experience in Genesys Cloud Admin configurations including - Contact Center, Telephony, Integrations, Routing, people, and permissions, Outbound etc.,
Experience in building / integrating AI BOT's to Routing framework.
Experience in installing and configuring APIs through Genesys AppFoundry.
Experience is troubleshooting various Genesys Config and Routing related issues
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
-Prior experience in Genesys On-Prem solutions, understanding about various Genesys components and composer development.
-Exposure in advance JAVA (J2EE/JSP) developments and/or advance API development/scripting integrations.
-Telecommunication background and experience with VOIP/SIP/CTI standards and technologies.
-Preferable to have, Genesys Cloud CX - Certified Profession and Genesys Cloud CX- Architect Specialist.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)