Deskside Support Analyst (EUC)
Infosys is seeking a Deskside Support Analyst (EUC) who has experience in troubleshooting desktop/ laptop issues and Providing advance onsite IT support for end-user devices and infrastructure, including hands-on assistance in data center environments. Ensure high availability of IT services through proactive maintenance, incident resolution, and collaboration with global IT teams. Candidate is responsible for maintaining and monitoring end-user workstations and productivity. This position performs a variety of maintenance, software installations, and break-fix support tasks to ensure end-users are capable performing the tasks required to complete their work. Candidate will be working closely with various teams to provide input on new functionality and system performance, capacity management.
Required Qualifications:
• Candidate must be located within commuting distance of Ash Flat, AR or be willing to relocate to the area. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education.
• At least 2 years of Information Technology experience.
• At least 2 years of experience supporting EUC devices in IT Infrastructure function.
• Hands & Feet Support for Data Center (Physical Servers, Compute, application, Storage, Backup, Network devices.)
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• Hands on experience on reboot, console connection for Remote Access, Cable/SFP Removal/Insert, Cable Replacement, Server mounting/movement, Racking/Stacking, etc.
• Experience on Installing, configuring, troubleshooting and maintaining desktop computers, Printers, peripheral equipment, and software within established standards and guidelines.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Provide executive support for clients/vendors to resolve technical issues and manage audio-visual, conferencing, and technologies
• Hands on experience with L1 level network troubleshooting and resolution for LAN Connectivity.
• Knowledge of Office 365 support, DHCP, DNS etc.
• Must have knowledge of typical desktop applications, (Outlook, MS Teams, Skype,
SharePoint, MS Office).
• Support recurring meetings, events, and after-hours activities as required.
• Strictly adhere to defined Service Level Agreements (SLA's) and Documenting incidents, problems, and resolutions for future reference and for the knowledge base.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
• Planning and Co-ordination skills.
• Good Communication and Analytical skills.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Experience and desire to work in a Global delivery environment.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance.
- Long-term/Short-term Disability.
- Health and Dependent Care Reimbursement Accounts.
- Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
- 401(k) plan and contributions dependent on salary level.
- Paid holidays plus Paid Time Off.
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)