Deskside Support Administrator

Infosys is seeking for a Deskside Support Administrator with interpersonal and technical skills to handle the end user IT support. The candidate will support End users with Software/Hardware, Windows 10/11 Operating System, Microsoft office and Application installation & troubleshooting. Must have the right attitude and customer centric approach. The candidate will also assist in the development of guidelines and procedures for modern workplace management and user experience.

Required Skills:

• Candidate must be located within commuting distance or willing to relocate to Rochester, NY. This position may require travel in the US .
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate will be the point of contact for user problems with hardware and software, including printer support (on site/remote/by phone).
• Responding to client support requests raised through ITSM tool/emails.
• Troubleshooting hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software
components.
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e-mail in a timely and accurate manner
• Installing and upgrading operating systems and computer software and visiting the client's desk when needed.
• Experience in administering desktop applications, tech refresh, OS (Operating System - Windows 10/11)
deployments and configurations, meeting support and meeting SLAs.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Infrastructure Installation - End-to-end deployment of server room, networking, and peripheral hardware
infrastructure.
• IT Equipment Relocation - Secure transfer and reinstallation of IT department assets, ensuring minimal
operational downtime.
• IT Equipment Installation - Deployment, configuration, and operational validation of computers, servers, and network devices.
• IT Department Technical Support - On-site troubleshooting, diagnostics, and maintenance services.
• Rack Maintenance per Site - Preventive and corrective servicing of equipment racks, including cable management and airflow optimization.
• UPS Units - Primary Inspection - Visual and functional assessments of uninterruptible power supply systems.
• Workday Time Clocks - Primary Inspection - Operational verification of attendance tracking devices.
• Badge Readers Inspection - Testing and servicing of employee identification access systems.
• Network Switches/Servers Mounting - Secure racking and cable integration for core network and server hardware.
• Equipment Transfer and Final Disposal - Removal, transport, and certified disposal of IT assets in compliance with e-waste regulations.
• Audio and Videoconferencing Systems Installation - Setup, integration, and testing of communication systems.
• Site Inspection Walkthroughs - Structured visual and technical assessments of IT facility conditions.

Preferred Skills:
• Excellent communication skills.
• Exposure to End User Computing support model.
• Ability to quickly grasp user's technical aspects.
• Customer focus
• Punctual & Process oriented.
• Relationship building with the customer and stakeholders.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.