Delivery Specialist (Order management)

About Us:
Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶ Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:
Delivery Specialist (Order management)

Location: Melbourne / Sydney

Salary: AUD 90,243- 98,861 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles and Responsibilities:
Order Management & Delivery:

• Plan and execute fulfillment and delivery projects for enterprise customers.
• Oversee order validation, provisioning, and delivery processes.
• Ensure timely delivery within agreed SLAs and cycle times.
• Identify and resolve roadblocks proactively.

Stakeholder & Communication Management:

• Act as the primary contact for internal teams and external stakeholders.
• Maintain strong client relationships and handle correspondence effectively.
• Provide regular progress reports and maintain accurate documentation.

Risk & Process Management:

• Identify risks and implement mitigation strategies.
• Support automation initiatives and process improvements.
• Track KPIs such as delivery timelines, SLA adherence, and customer satisfaction.

Technical Expertise (Added Advantage):

• Basic understanding of Routing/Switching and SD-WAN technologies (Cisco Viptela & VMware Velocloud).
• Knowledge of Cisco & Juniper products and LAN/WAN technologies.
• Knowledge of IP/MPLS, Ethernet, and protocols (BGP, OSPF, EIGRP, STP, VLANs).
• Familiarity with IP services (IPv4/IPv6, VPN, QoS, SNMP) and wireless LAN technologies.

Required Skills & Experience:

• Minimum 4 yrs of experience required in Order Fulfillment and Order Management
• Strong understanding of telecom fulfillment and delivery processes.
• Experience in enterprise customer projects within telecom domain.
• Proven experience in managing medium to large-scale projects.
• Familiarity with Agile/Waterfall methodologies.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Project, JIRA, ServiceNow (preferred), Salesforce and reporting tools.

Certifications (Preferred):

• ITIL v4
• Prince 2 for project management.
• CCNA for technical expertise.

ADDITIONAL

Excellent customer-facing skills

Excellent written and verbal communication skills

Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you'll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Client-provided location(s): Melbourne, Australia

Job ID: Infosys-149128BR

Employment Type: OTHER

Posted: 2026-06-09T18:45:52