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Infosys

Datacenter Operations Engineer

Today• Macedonia, OH

Infosys is seeking a Datacenter Operations Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:

  • Candidate must be located within commuting distance of Twinsburg, OH or be willing to relocate to the area. This position may require travel in the US.
  • Bachelor's degree (Non-Engineering) or foreign equivalent required from an accredited institution.
  • At least 3 years of IT experience.
  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Technical Expertise:

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  • Experience with Hands and feed support for Data Center operations.
  • Candidates must be available to work onsite on a rotating /fixed shift timings at respective Datacenter to provide support. It includes both on demand onsite support, and extended shift coverage as needed.
  • Candidate must be available to work on a rotating shift schedule to provide support at Datacenter.
    Shift 1 06:00-15:00 PST
    Shift 2 14:00-23:00 PST
    Shift 3 22:00-07:00 PST
  • New Installations of IT devices:
  • Rack and stack of IT devices.
  • Configure ILO / IDRAC on servers / network gear. Ping tests of all ILO connections.
  • Certifications on Data center operations and cabling
  • Install trunks and patch cords, panels and power cables as required to support additional capacity.
  • Perform all, IT audits, annual DC track and Tape audits.
  • Vendor access approval for break fix activity and facility repairs
  • Provide on call support and emergency onsite coverage (may be extended time frame).
    • Break / Fix repairs:
  • Attend crises calls for troubleshooting cables and /or hardware issues.
  • Troubleshooting, isolating and repairing of all cables (SM, MM and copper).
  • Participate and execute assigned change requests.
  • Removal and installation of parts from inside of IT hardware to include but not limited to:
    • NIC's • SFP's • Memory • Hard Drives
    • Decommissions and Cabling:
  • The removal of all patch cords from end to end of the cable path, to include both ends of patch panel connections.
  • Remove old hardware from equipment racks and prepare for disposal per the decommissioning process.
  • Removable media (disk) disposal tracking and destruction
  • Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination
    • Entries into Hardware Receiving System:
  • Package pickup and delivery to include large shipments on the loading docks or mailrooms.
  • Coordinate / prepare for shipment and transfer of equipment to other locations
  • Move (Lift and shift) hardware to the appropriate storage locations after HRS updated.
  • RMA all parts as required including tracking of those parts using HRS tool.
  • Hardware shipment receiving / tracking of all IT devices, and parts
  • Large assets are tracked in both HRS and DC Tracks.

    • Preferred Qualifications:
    • Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment.
    • Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems.
    • Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
    • Explain and document technical issues in a clear way to technical teams, business stakeholders.
    • Experience and desire to work in a Global delivery environment.
    • Good Communication and Analytical skills.
    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

    Client-provided location(s): Macedonia, OH
    Job ID: Infosys-144429BR
    Employment Type: OTHER
    Posted: 2026-02-14T18:42:27

    Perks and Benefits

    • Health and Wellness

      • Health Insurance
      • Life Insurance
      • HSA
      • Short-Term Disability

    • Parental Benefits

      • Birth Parent or Maternity Leave
      • Non-Birth Parent or Paternity Leave
      • On-site/Nearby Childcare

    • Work Flexibility

      • Office Life and Perks

        • Commuter Benefits Program

      • Vacation and Time Off

        • Paid Vacation
        • Paid Holidays
        • Personal/Sick Days
        • Sabbatical

      • Financial and Retirement

        • 401(K)
        • Relocation Assistance

      • Professional Development

        • Learning and Development Stipend

      • Diversity and Inclusion

        • Employee Resource Groups (ERG)