Consultant - Salesforce Agentforce Consultant
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys has been recognized as a Top Employer across APAC - contributing to our sixth consecutive year of global certification. As an AI-first organization, we empower our people to work on next-generation technologies, continuously learn, and create impact at scale-supported by a culture rooted in care, inclusion, and excellence.
▶Join Infosys and be part of a culture that's not just promised-it's certified. #TopEmployer2026 #ThriveAtInfosys
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Consultant - Salesforce Agentforce Consultant
About Your Team
You will work within the Infosys Salesforce and Digital Experience Practice, focused on service transformation, AI-enabled automation, and contact center modernization using Salesforce platforms.
Your Role
As a Salesforce Agentforce Consultant, you will design and implement AI-powered service solutions leveraging Salesforce Agentforce, Service Cloud, and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
Your Key Responsibilities
- Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
- Collaborate with client stakeholders to define agent workflows, automation, and AI-driven enhancements
- Configure Service Cloud capabilities such as:
- Case Management
- Omni-Channel
- Knowledge
- Salesforce Flows
- Implement and optimize AI-assisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
- Work closely with Infosys architects, developers, and integration teams to ensure scalable and secure solutions
- Support testing, deployment, and post go-live hyper-care activities
- Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
- Contribute to reusable assets, accelerators, and best practices within the Infosys Salesforce Practice
Required Qualifications
- 5+ years of experience in Salesforce Service Cloud implementations
- Hands-on experience or strong exposure to Salesforce Agentforce / Einstein AI
- Strong understanding of contact center operations and customer service workflows
- Experience delivering solutions in Agile or SAFe environments
- Strong communication skills to articulate AI and automation concepts to business users
- Bilingual - English and Japanese
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Preferred Qualifications
- Salesforce Service Cloud Consultant certification
- Experience with chatbots, virtual agents, or conversational AI platforms
- Exposure to Salesforce Data Cloud integrations
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on Infosys_ta@infosys.com or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.".
Perks and Benefits
Health and Wellness
- Health Insurance
- Life Insurance
- HSA
- Short-Term Disability
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- On-site/Nearby Childcare
Work Flexibility
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Sabbatical
Financial and Retirement
- 401(K)
- Relocation Assistance
Professional Development
- Learning and Development Stipend
Diversity and Inclusion
- Employee Resource Groups (ERG)