Cisco Network Solutions Engineer

• At least 4 years of Information Technology experience
• At least 4 years of experience in networking, with relevant experience on Cisco ISE, WLC, DNAC(Catalyst Center), routers, Switches etc.
• Install, configure, upgrade and maintain network hardware including Cisco ISE, WLC, Access points, DNAC (Catalyst Center), routers, and switches
• Provide L2/L3 level support for troubleshooting complex network related issues for wired and wireless users.
• Participate in P1/P2 calls and take lead to provide resolution
• Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.
• Work with TAC as and when required.
• Analyze complex issues to determine client impact and suggest alternative solutions based on client needs and objectives.
• Work on incidents reported by monitoring tools and users and update them on timely basis
• Work in 24X7 rotational shifts
• Excellent problem-solving and analytical skills
• Ability to work independently and within a team environment
• Customer Service: Provide excellent customer service to the end users by resolving their issues end to end.
• Compliance: Comply with the ITIL process and meet the SLA requirements.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Skills:
• Strong Knowledge in Network administration processes and concepts
• Cisco certifications such as CCNP, CCIE or specialized certifications in DNA and ISE
• Proven experience in diagnostics and problem analysis, configuration and troubleshooting network issues related to wireless solutions including Cisco wireless, access points, controllers, and network protocols
• Technology Cisco DNAC (Catalyst Center), Cisco ISE, WLAN, Routing and Switching
• Strong understanding of network technologies in two or more of the below domains - Cisco DNAC (Catalyst Center), Cisco ISE, WLAN Operations, routing, switching.
• Hands on experience in managing and deploying SDA (wired and wireless infrastructure) using Cisco DNAC (Catalyst center).
• Working knowledge of Wi-Fi protocols
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

Client-provided location(s): Hartford, CT

Job ID: Infosys-142441BR

Employment Type: OTHER

Posted: 2025-12-25T18:36:55