Business Process Expert - Forecast-to-Plan

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world's most iconic brands.
As part of a large-scale global transformation, a world-leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world-class standards. To support this journey, we are seeking Business Process Expert (BPE) - Forecast-to-Plan who will serve as the definitive source of knowledge, techniques, and functional expertise for the end-to-end planning lifecycle across GBS and will play a critical role in improving processes and ensuring operational excellence in our Bucharest delivery center. This is your chance for a 'once in a lifetime' career experience, playing a part in the creation of a fully independent, new FMCG company and a greenfield GBS organization.
The role focuses on the functional "intelligence" of the F2P process-acting as the ultimate troubleshooter for planning logic, a master of the technical tech-stack (SAP IBP/Kinaxis/S4 HANA), and the guardian of process documentation. The BPE ensures that the granular execution of demand forecasting, supply planning, and inventory management remains best-in-class across local and global contexts
Your tasks in detail:

• Functional Authority: Act as the primary point of contact for complex queries regarding F2P methodologies, including statistical forecasting, safety stock logic, and capacity planning;
• Methodology Governance: Ensure that the 3PSP applies the correct planning techniques and logic at the keystroke level, maintaining alignment with Global Process Owner (GPO) standards;
• Complex Issue Resolution: Address and resolve high-level technical bottlenecks in the planning cycle, such as systemic forecast biases, integration errors between ERP and planning tools, or incorrect MRP logic;
• Escalation Support: Support the Operations Lead by providing technical evidence and solutions for escalations involving the 3PSP's performance or system output accuracy;
• Definitive Documentation: Create, validate, and maintain high-fidelity Standard Operating Procedures (SOPs) and Desktop Procedures (DTPs) that capture the intricate steps of the regional F2P process;
• Technique Optimization: Continuously refine planning techniques (e.g., fine-tuning forecasting algorithms or lead-time parameters) to improve regional accuracy and efficiency;
• Tool Advocacy: Act as the "Super-User" for SAP S/4HANA and advanced planning platforms (e.g., SAP IBP, Kinaxis, or OMP), ensuring the full suite of features is being utilized to drive automation;
• System Testing: Lead the functional design and testing (UAT) for system enhancements, ensuring the technical architecture supports the practical needs of the EMEA supply chain;
• Mentorship: Lead the technical onboarding and continuous upskilling of the 3PSP staff and internal team members to ensure a high level of planning competency;
• Knowledge Management: Capture and codify local market nuances into the global knowledge base, preventing "knowledge silos" within the region;
• Deep-Dive Diagnostics: Perform forensic analysis on F2P KPI misses (e.g., significant forecast bias or OTIF failures) to determine if the cause is technical, data-driven, or procedural;
• Master Data Hygiene: Provide expert guidance on the maintenance of critical planning master data to ensure the integrity of the automated planning output.

Skills you need to be part of the team:

• University degree in Supply Chain Management, Logistics, Engineering, or a highly analytical field;
• 12+ years of experience in Supply Chain planning, specifically within the Forecast-to-Plan (F2P) domain;
• Direct, "in-system" experience with SAP S/4HANA and at least one major planning tool (SAP IBP, Kinaxis, or OMP) is mandatory;
• Proven experience acting as a definitive source of knowledge or a functional lead in a Global Business Services (GBS) or shared services environment;
• Exceptional ability to dissect complex datasets and translate them into actionable planning techniques;
• Experience working with 3PSPs, with the ability to audit and correct technical execution at the keystroke level.

Must have competencies:

• Analytical Thinking;
• Strategic Vision;
• Communication Skills;
• Problem Solving;
• Collaboration;
• Leadership;
• Adaptability.

Employee perks, benefits:

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.

Client-provided location(s): Bucharest, Romania

Job ID: Infosys-147735BR

Employment Type: OTHER

Posted: 2026-05-07T18:44:54