Business Analyst for Automation Project

Key Objectives

Build and maintain strong relationships with business unit stakeholders. Become a subject matter expert (SME) in stakeholder business processes to identify IPA opportunities. Create detailed Process Design Documents (PDDs) to guide automation development. Manage automation projects through all phases: discovery, development, QA, production launch, hyper care Support, and operational handoff. Develop automation-level insights dashboards and integrate automation metrics into business unit dashboards. Promote IPA solutions to new business units to expand automation adoption. Perform general RPA/IPA Business Analyst responsibilities, ensuring high-quality deliverables.

Typical Day in the Role/Task Breakdown

A typical day for the IPA Business Analyst involves collaboration, analysis, and project management to advance automation initiatives. Below is an estimated task breakdown: Scheduling and running stakeholder meetings for discovery and PDD creation: 40%
Engaging with business units to understand processes, document requirements, and draft PDDs. Attend daily standups (DSUs): 10%
Participating in brief team syncs to align-on progress and address blockers. Participation in handoff meetings: 20%
Ensuring Development, QA, and Operations teams fully understand project scope and requirements during transitions. Collaborate with IPA team on new products/technologies and sharing lessons learned: 20%. Contributing to team discussions on innovative tools, refining approaches, and sharing insights. Miscellaneous tasks (e.g., dashboard updates, stakeholder communication): 10%
Providing status updates, refining metrics, and promoting IPA to new business units.

Why Work for This Team
Join a cutting-edge Intelligent Process Automation team at Infosys and its clients, where you'll play a pivotal role in transforming business processes across multiple units. This role offers: Exposure to diverse teams within Customer Operations, broadening your professional network and operational knowledge. Opportunities to develop expertise in automation, stakeholder management, and technical solution design, enhancing your resume for future career growth.

Top 3 Must-Have Hard Skills:

Ability to generate technical requirements and PDDs: Strong skills in documenting business processes and translating them into actionable automation designs.

Ability to provide status updates to VP level: Clear, concise communication skills for reporting progress and insights to senior leadership.

Strong problem-solving and critical-thinking skills to navigate complex business processes and automation challenges.

Required Skills and experiences:

• Mixture of strong analysis and technical expertise.
• Experience with data analysis, SQL, understanding of APIs is a must
• Experience with JIRA and Chalk
• Experience with case management tools like Servicenow is preferred

Client-provided location(s): Guadalajara, Mexico

Job ID: Infosys-143153BR

Employment Type: OTHER

Posted: 2026-01-10T18:38:27